Uploading a video on RISE

Hi Wanda!

Can you tell me more about how you added the videos to Rise? 

• Did you publish the Storyline content to Articulate 360 and insert it as a Storyline Block?
  
  -OR-
• Did you publish the Storyline content to Video and insert it in a Video block?

If you inserted it in a Video block, Rise will display the first frame of a MP4 video as the thumbnail. You can use a video editing tool like Replay to add an image to the first frame of the video, then re-publish the video as a MP4 file. 

Thanks Alyssa. Using Replay to add the image worked perfectly!

Hi

I'm getting the same grey screen suddenly, which has never happened before. I publish to articulate 360.  Can you help please.  Thanks  It always worked well until now recently.  Thanks

Hi Debbie,

Sorry you're running into trouble! It sounds like you published Storyline 360 content to Review 360, and you want to use that content in a Storyline block. Is that right?

Can you share a fullscreen screenshot of what you're seeing? With a little more detail, I can try and help you sort this out!

Hi

Thanks yes you are right, below is what the user will see, which is not very attractive. I never had this problem before. Only change I have done is : I do have to scorm my storyline file to html only to avoid the tin can issue with cornerstone and I don’t know if that is the reason why its changed. The view they should see is screenshot 2.

Hi Debbie!

It looks like you replied via email, and your screenshots didn't come through.

Could you click here to open the discussion, then attach the screenshots to the reply window? I'll be standing by!

Hi  See below.  It should show the  first image of the video.  Thanks

Thanks for that image, Debbie. I opened a case with my team so we can have a closer look. You'll receive a confirmation email with an upload link. Can you use that link to share your Storyline 360 project with us? It'll help us troubleshoot to have a look at the content. We'll delete your file when we're done testing. Thanks! 

Hi there everyone, we're having the same issue, e.g. showing just a white screen when we're uploading mp4 into Rise 360. Is there a way to just apply/upload a thumbnail image for the video, would be much better I think? 

Hi TomorrowLab Crew!

Is the first frame of your video a blank white screen? If so, use a video editing tool to trim off the first frame, then reinsert the video file into Rise 360.

If the first frame is not a blank white screen, share the video file with us by clicking here. We'll test it on our side and let you know what we find!