My colleagues and I have been having issues uploading images to our Rise platform lately. We all use Chrome and it has been freezing up when attempting to upload images. Chrome does not seem to be having an issue with any other platform. Anyone else noticing this?
So sorry you're running into issues with images in Rise 360.
It sounds like you're trying to upload images from your hard drive, is that right? Do you notice an improvement if you log out of Rise 360 completely, then log back in?
Also, is it a particular image file giving you trouble, or all image files?
I have not logged out and back in. It freezes up Chrome, so I find I either have to shut down Chrome or just wait it out (it can take awhile to wake back up).
Seems to be random image files, i'm not noticing a pattern.
That's certainly odd, Jennifer! Do you know if your version of Chrome is up to date? If you click Chrome Settings > About Google Chrome, do you see Version 80 there?
Also, are you on a personal computer or are you logged into a network?
7 Replies
Hi there, Jennifer!
So sorry you're running into issues with images in Rise 360.
It sounds like you're trying to upload images from your hard drive, is that right? Do you notice an improvement if you log out of Rise 360 completely, then log back in?
Also, is it a particular image file giving you trouble, or all image files?
Thank you for your response.
Yes I am uploading from my harddrive.
I have not logged out and back in. It freezes up Chrome, so I find I either have to shut down Chrome or just wait it out (it can take awhile to wake back up).
Seems to be random image files, i'm not noticing a pattern.
Does this help?
That's certainly odd, Jennifer! Do you know if your version of Chrome is up to date? If you click Chrome Settings > About Google Chrome, do you see Version 80 there?
Also, are you on a personal computer or are you logged into a network?
It looks like it is up to date
It is a company laptop, but I work from home on my home network.
Thanks, Jennifer! I'd like to put you in touch with our support engineers so they can look a little closer at this.
I've opened a case for you, and you'll hear from the team shortly!
Having the same issue. Pictures upload for a while in Chrome, and then just "hang" and cursor spins in what would be the "select file" box.
Reboots, etc, did not help.
I switched to the Edge browser. and it worked for several uploads. and now the same issue started as in chrome.
Yes, it does appear to be random, not any particular image or block.
Hi Tomaso,
Thanks for reaching out and sorry to hear you're having trouble!
There are a couple of contributing factors that can cause a failure to upload media. Please try the following
- Renaming the file(s) to a shorter name, and without any special characters.
- Using Safe Mode / Incognito Mode to disable any browser add-ons
- Clearing your browser cache. Here's how to do it for your browser:
Google Chrome
Firefox
Safari
Microsoft Edge
Let me know if that doesn't help!