3 Replies
Alyssa Gomez

Hi Jennifer,

Thanks for reaching out about this! Can you help me with a few more details?

  • Does this happen with any video file, or one video file in particular?
  • What web browser are you using? Do you notice an improvement if you switch to a different browser?
  • Would you be willing to share the video file with our team so we can test it from our side?