Uploading Video Error - Please help

Jun 30, 2020

By Jennifer Dunn

Hello I am getting an error message when I try to upload videos in rise 360.

I installed all updates. Please help.

3 Replies

Alyssa Gomez
Staff

almost 4 years ago06/30/20 at 8:40 pm (UTC)

Hi Jennifer,

Thanks for reaching out about this! Can you help me with a few more details?

Does this happen with any video file, or one video file in particular?
What web browser are you using? Do you notice an improvement if you switch to a different browser?
Would you be willing to share the video file with our team so we can test it from our side?

Kelly Thomsen

2 years ago03/08/22 at 5:34 pm (UTC)

Is there resolution to this?

Error when trying to replace a video

Crystal Horn
Staff
Kelly Thomsen

2 years ago03/14/22 at 5:29 pm (UTC)

Hi there, Kelly. You generally shouldn't see an error when uploading your media to Rise 360. Could you connect with us here? You'll be able to privately share your files with us so we can take a look!