We imported our own videos into rise and had the effect, that the audio and the video track are sometimes shifted after the import and no longer synchron. Has anyone the same effect and are there solutions for this problem?
Hi, Kathrin! You can try re-encoding your video using a third-party video conversion tool called Handbrake (http://handbrake.fr/). If the audio is still out of sync after you upload the video, would you mind sharing a copy of your video file so we can troubleshoot your issue? You can share it privately using this link, and our customer support engineers will reach out directly to work with you on this issue.
1 Reply
Hi, Kathrin! You can try re-encoding your video using a third-party video conversion tool called Handbrake (http://handbrake.fr/). If the audio is still out of sync after you upload the video, would you mind sharing a copy of your video file so we can troubleshoot your issue? You can share it privately using this link, and our customer support engineers will reach out directly to work with you on this issue.