Changing Data Centre from US to EU
Dear Community/Support Team, I need adivce. My subscription is expiring in a few weeks, and I would like to renew it. However, I need to change my data center from the US to the EU (we are based in the EU, yet for some reason, our account is allocated to the US data center) as I’m experiencing issues sharing files with external partners. Could you please clarify the process for making this change? I was informed that one option is to let the account expire and start a new one, but I’m concerned about what will happen to my Rise files and other content. I’d really appreciate your guidance on the best way to proceed. Thank you in advance for your help."Refuse to connect" error shows when I attempt to embed sites to my Rise Course
Hi everyone, I was used to using the embed sites feature in Rise, which I loved. I know that some sites don't connect, but for a while now, no sites have been connecting. I even embedded a Rise training course with the Share link, and it no longer connects, whereas it used to. Has something changed that means fewer and fewer sites allow this? ThanksGetting Rise 360 Courses To Complete In LearnDash
I'm new to using Rise 360 courses in LearnDash. I'm using the Uncanny group of products including Uncanny Toolkit Pro and Tin Canny Reporting. I've had no issue getting the Rise 360 course into LearnDash. I'm using launch a new window and it looks great, but it's not sending complete status back to LearnDash. I've tried exporting the course as xAPI and SCORM, nothing works. How do you get the course to autocomplete when the learner is finished? What am doing wrong here? Is Uncanny not the best group of tools to use with these products?The translation step between storyboard and Rise
Hi everyone, I wanted to share an idea and sanity-check something with this community. One friction point I keep running into in Rise isn’t design or content creation, it’s the time it takes to "translate" an approved storyboard into a build that still makes instructional sense. Not rewriting anything. Not rethinking the learning. Just deciding how each piece of an already-approved storyboard should actually live in Rise. Which block type fits best? What order supports the learning objectives? What needs to be split, grouped, or signposted so the experience still works for learners? That translation step is where I see a lot of hours disappear. It’s also where instructional intent can quietly drift, simply because there are so many small judgment calls to make along the way. Lately I’ve been thinking about how that step could be faster and more consistent, without turning it into a push-button conversion or removing instructional judgment. I’ve seen a few options popping up, but they don’t really consider the instructional angle, or the pros and cons of different Rise block types from a learning perspective. I’m curious: How much time do you typically spend translating storyboards into Rise? Where do you feel the most drag or rework? What parts of that step feel most repetitive or manual? I’m pressure-testing a concept around this (while keeping instructional intent intact) and would love to exchange perspectives with anyone who’s felt this friction too. Thanks.Rise Course xAPI File Structure Change??
I'm creating courses in Rise 360 and publishing in xAPI (TinCan). The published xAPI file structure from 3 days ago is completely different to the file structure when republishing the same course today. In fact the new xAPI file structure contains "SCORM" files??? See images.Change HTML source language in Rise course
Dear community, We developed an e-learning in Dutch using Articulate Rise and have gotten it tested on accessibility. One of the comments on the course was that in the HTML of the course the source language is shown as English ("html lang=en"), even though the full course is in Dutch. This results in screen readers selecting the language as English instead of Dutch which causes issues in, for example, wrong pronunciation of words. To overcome this users will have to manually select a different language on their screen readers. I am wondering whether there is some kind of way to fix this and change the source language? Anyone experience with this? Many thanks for your help!Seing test results
In almost every course, we finish everything off with a quiz that the students must have 80% correct answers to in order to pass. Therefore I set the quiz to not reveal the answers. Now several requests have come from students to be able to see an overview of their own answers and the correct answers, after the test is completed and passed. To compare and learn from their mistakes. I haven't found a way to achieve this. The clunky method I use to show students the correct answers is to take screenshots of the questions in Edit Mode (where the correct answers are highlighted), and paste into a Word file. But it takes a lot of time to do this, and since Rise is to great in most other respects I think this should be an automatic feature? Any solutions to this?
