"Hi David,  I actually do need some serious help.  Any chance you can assist?  If so can you email me at abarry@saba.com and let me know ..."

"Thanks David.  I am going to give this a try and if I can't get it would love your help. "

"I have created a course with questions in the training.  When I click on submit and it says correct there used to be a nice grey box that..."