"OK - 9 months have now passed... No updates on the problem. Are you sure that you are taking this problem seriously? "

"Hi Ashley, Note that the video is missing - not the audio. Thanks Br Andreas"

"Hi Christine, It's been a little over a month now. Do you have any new information regarding this? Br Andreas"

"Hi Christine, Thanks for helping me! I have already ensured that the "standard tips" are OK. Here is the other information you need: The ..."

"Hi Christine, Thanks a lot! Please find the file attached. By the way: I've noticed that the published MP4 file properties does not show ..."

"Hi there, I have the exact same problem as Jose Colunga: when I open the published video, I only get the audio and the video part is not ..."