"I do get emails whenever you respond to this thread, so not sure why his are not getting through."

"did not receive an email from him - also not in my spam or junk folder  "

"I went ahead and reposted to Support@articulate with the correct email and copied the URL for this discussion to the ticket.  Thanks again."

"Yes, please do.  in regards to his response, the screen does disappear, but the recorder never launches."

"should I enter another?  "

"ahh, just clicked on the link and yes I did submit a request on Tuesday - I have not gotten a response yet.  "

"no, but I now see the link and will do that.  "

"Hi, am available to continue to work through this issue.  I did just test it once more and still have the same problem that Storyline jus..."

"ok, I am ending my day now and will be off tomorrow - will they be able to work with me Thursday? Thank you for you help!"

"I am not being given the option to choose either fill screen or a window.  There is simply an option that says "Record Screen".  I have f..."

"Hi, thanks for responding.  I did try the repair option and it did not work.  I am still unable to get anything when I click on Record Sc..."