"Actually - our support installed Office 2016 as opposed to 2013, so that may have been the difference that solved the problem.  "

"Did full uninstall/clean/reinstall of Articulate and Office 2013 and problem appears solved. Thanks much."

"Went through the process outlined in the article. No luck. Will have to start a ticket."

"As of a few days ago, I now get this precise error when trying to open the Record Narration window. This coincides with our recent Office..."