Danny McCraine
Danny McCraine
Activity
Danny McCraine started a new discussion Level 1 survey research?
" I see data that shows gaps between asynchronous and ILT course Level 1 survey scores, but has anyone done any research on why?&nbsp..."
  • almost 13 years ago06/13/11 at 10:13 am (UTC)
Activity
Danny McCraine started a new discussion How would you design a listening skills course?
"I need to coach inexperienced Call Center reps to listen to the caller.  I have to ability to get recordings of actual calls, but they ha..."
  • 13 years ago04/28/11 at 2:26 pm (UTC)