HARI PILLAI 97150-2477464 harish_p@hotmail.com MBA HULT International Business School – (Strategy and Innovation) August 2011 EDHRM-XLRI Executive Diploma in Human Resource Management – 2007 – 2008. Xavier Labour Relations Institute (XLRI), Jamshedpur, India. M. B. A. Master in Business Administration- (Marketing). Institute of Management Education –Pune, (1991) B.COM Graduate in Commerce - University of Pune (1989) Competencies Developed / Projects Executed • Designed and facilitated workshops on leadership and change at all levels by using real life corporate examples, videos and case tools based on Harvard Business Review and other research based articles. • Trained managers and employees in understanding and implementing the Performance Management system. • Designed and conducted in-house surveys to understand training needs, identify gaps and overlaps in performance, learning styles to employee motivation and stress. • Have conducted numerous product, soft-skills and behavioral training programs from lower management to top management • Sound knowledge of the global best practice models in learning and organizational development. • Sales experience of over 10 years combined with the last 7 years in HR and in training as a trainer, coach and motivator has enabled me in building strong working relationships at all levels within the organization. I have been successful in winning the support of stakeholders in designing and developing effective end to end learning solutions that are in alignment with the business goals of the Organization. Work Experience MAY 2012 – CURRENT CEO – DAKSADA – Management Consulting firm specializing in Business Transformation for Small and Medium Enterprises, People Practice, Integrated Wellness and Conferences and Events Achievements • Trained HR Heads, Managers, Recruitment Executives of a large Multinational in Competency Based Behavioral Interviews. • Organized a one day MBTI workshop, ‘Understanding Self for Understanding Others’ for several Corporates in Dubai • Designed and Delivered the HR Practices and Processes Manual for a large American Multinational in JAFZA, UAE • Created a framework to enable ‘Innovation’ in Small and Medium Enterprises OCTOBER 2009 – APRIL 2012 TRAINING AND DEVELOPMENT MANAGER- Middle East – Global Multinational Insurance Company with operations 53 countries and over 16000 employees. Responsible for:  Agency Development training calendar, Product and Sales Training of Consultants, Unit Managers and Senior Managers  Training the managers and staff on setting objectives and personal development plans.  Designing and implementing ‘leadership training’ for top management and conducting ‘change management’ workshops at all levels.  Planning and implementing the training strategy for the direct sales force, employees, channel partners and Banks.  Mentoring and coaching Senior Unit Managers and Unit Managers.  Managing Training providers such as LOMA and ensuring employees are offered career guidance in taking up appropriate programs that will enhance their effectiveness in their current and future roles.  Training plan and budget for employees and the direct sales force Achievements  Conducted ‘performance appraisal and review training’ for top management and ‘preparing for your appraisal review’ meeting for all the employees  Conducted ‘Managing Change’ workshops for top management and employees. The workshop focused on enabling participants to recognize their approach to change and develop a personal strategy to manage change effectively  Implemented the ACE success track, a 5 day training program, aimed at training newly hired consultants and managers.  Currently working on rolling out the ‘ACE leader’ program that is offered to excellent performers. The program focuses on developing the leadership potential in them and preparing them for leadership roles within the Organization. MARCH 2009 – JULY 2009 Business Development Manager. UA.E. - COMPETENCY BUILDING SOLUTIONS DIVISION- SATVIK MANAGEMENT CONSULTANCY: Reputed Management Consultancy Organization with operations in the Middle East, Europe, US and India. Responsible for:  Marketing and delivering transformational soft skill training programs, leadership training solutions, and MDP programs in the Gulf region  Developing bespoke training solutions for organizations by conducting due diligence, scoping and undertaking comprehensive training needs analysis  Participating in the delivery of training programs, recommend ideas and strategies to ensure training programs are delivered effectively Achievements: • Delivered two training projects till date of which one was a government organization and the other a large electronics distributor in the GCC. MAY 2008 – MARCH 2009 MANAGER - ORGANIZATIONAL EFFECTIVENESS, TAMWEEL PJSC: Reputed Mortgage services Organization providing mortgage finance services in the Middle East. Responsible for:  Consulting with the top management and line managers to effectively align, develop and implement effective organizational structures that will enable the delivery of business objectives  Communicating and tracking the performance management process with line managers. Designing and delivering training programs to ensure that the performance management process is well understood and implemented  Undertaking gap analysis, KPI’s, and recommending action plans to achieve strategic objectives Achievements:  Trained the employees and management in preparing job descriptions (Hay format), resulting in removing overlaps and for all the employees  Prepared and automated the HR Dashboard and HRD strategy presentation for monthly Strategic Committee Review meetings for top management  Conducted learning and development analysis, followed by an Employee Feedback on Performance Appraisal and recommended action plans to ensure effective engagement and Organization alignment. DECEMBER 27, 2005 – APRIL 2008 TRAINING AND DEVELOPMENT MANAGER, DUBAI, U.A.E: National General Insurance (Emirates Bank Group) Responsible for:  Setting up the T&D Budget, and implementing the training and development strategy  Developing and building the managerial team to becoming effective leaders and coaches  Corporate New Hire Orientation training program, Product, Sales Cycle and soft skills training for the Direct Sales Force, Bank employees and the Broker channel  Facilitating leadership skills and team building workshops for the Senior Managers in line with Corporate strategy Achievements:  Developed and Designed, 3 Day-Workshop on ‘Leadership styles and developing your personal leadership strategy’ for Heads and Senior Management  Delivered sales presentations to HNI Clients and Companies in the UAE to support the business development team.  Trained the Managers to becoming effective mentors and coaches through ‘Train-the-Trainer’ and coaching sessions at all the branches.  Conducted cross selling training programs for channel partners in the UAE. AUGUST 01, 2003 – DECEMBER 01, 2005 MANAGER–DISTRIBUTION TRAINING & DEVELOPMENT: TATA AIG LIFE INSURANCE CO. LTD., –MUMBAI, INDIA Responsible for:  Recruitment, selection and development of outsourced and employee trainers  Planning and execution of product and developmental training for 4 outstation Training Offices and branches  Ensuring that the training team would conduct Product, Sales and soft skills training at all the branches as planned every month Achievements  Awarded ‘Certificate for Excellence’ for setting up the first Training Office in the Zone  Was part of the National Task Force, which was setup, to improve the productivity and performance of the Business Managers across the Country.  Delivered ‘Business Imperatives’ a leadership development workshop for Senior Managers and business associates,  Facilitated numerous product and soft skill training programs across the West Zone. NOVEMBER 05, 2001 – APRIL 08, 2003. SALES TRAINER – BIRLA SUN LIFE INSURANCE COMPANY LTD.: INDIA Responsible for:  Determining, designing, imparting, monitoring and evaluating Sales Training programmes Countrywide for the field force ()  Preparing training plans, working in co-ordination with Principals and consultants, designing and imparting, product, leadership and soft skills training for consultants and managers across the country Achievements  Edited the Head Office Sales Bulletin, which was published Bi-monthly and distributed Countrywide.  Designed and developed various sales aids such as Product and concept Demonstrator, Telephone Scripts and other Sales Aids for Insurance Advisors Sales Career History August 1989 – October 31, 2001: 11 years of successful sales and marketing experience with small and large multinational Organizations in various business sectors such as Information Technology, Logistics, Hotels and Financial Services. I have received umpteen awards for best performance in Sales in most of the Organizations. The last designated role in Sales was General Manager – Corporate Strategy and Sales for a group of Companies which had a Country-wide presence with a workforce of 380 employees and had operations ranging from Express Cargo to International Travel and Motels business. My major success in this Organization was revamping all the various business units, strategizing the Operations, Finance, Marketing and support systems and opening new lines of business in Logistics and Travel. The Company grew by over 32% in gross sales and we set-up 6 new branches across the Country. Memberships • SHRM, ASQ, CIPD, LIMRA • Professional OD groups, NHRD, International leadership Association • Learning and Development Network, Dubai Chapter Training & Awards Completed the Certified Financial Planner – Mod. I – November 2005. ‘Train the Trainer’ conducted by World class Sales Trainer, David Nall. Scientific selling by APPCOM ( National Institute of Sales ). Certificate in Public Speaking and Leadership Skills from the IHPAD. Received Best Speaker Award from DUBAI TOASTMASTERS CHAPTER. Training in Customer Care, Retention and Leadership styles ( XEROX CORP) KAIZEN MEDVENT – Training in Media Planning and Media Strategy by Hindustan Thomsun Associates ( HTA ). Date of Birth November 11, 1967 HOBBIES : Traveling, Reading, Networking and Swimming. LANGUAGES KNOWN : English, French (Basic), Hindi, Marathi, & Malayalam.