"Hi, Ren: Thanks again for getting back to me. The latest screen shot is a result of recording just directly from my laptop (no monitors a..."

"Hi, Ren: Thanks for your reply! Sadly, the settings you mentioned were already in place. How's this for an anomaly? (See attached.) Is th..."

"I'm attempting a screen recording of a software window. The window is maximized. The size of my monitor (I've tried all three of my monit..."