"I cannot find a way to access the support ticket online, but I believe I replied. Jopney suggested the file was compressed due to Storyli..."

"Do you mean Judy? I replied to her comment that it did not resolve the issue. I do not see a comment from a Jopney."

"Thanks Judy...I just tried that and the video plays as it should in Replay, but the published Replay MP4 still plays poorly in Storyline :("

"Thanks Kate, case 02262961 has been opened. It includes the .story as well as the .mp4."

"Hey Lauren, I'd be happy to share with you! When I click your link it just takes me to the main support area though, can you try to share..."

"Hi Vincent, thanks for the reply. Yes I am working locally. I am always disconnected from my work VPN as well due to latency issues when ..."

"Hi All, I have been creating software simulations in Adobe Captivate and exported the MP4s into Storyline for years now. I've recent..."