How Articulate AI Safeguards Your Data

Artificial intelligence (AI) is gaining a lot of hype, and for good reason! This technology has the potential to streamline work and inspire human creativity. But new advancements also bring new hesitations. And in AI’s case, data privacy is chief among them—with 63% of consumers fearing how AI could misuse their data and more than 1 in 4 organizations banning generative AI over security concerns.

At the same time, AI is a critical asset in a creator’s tool belt. Companies waiting to adopt AI risk lagging behind. So, what’s the solution? At Articulate, we’re committed to giving you the innovative AI features you need with security safeguards you can trust. Let’s dive into how we’re making that happen.

Compliance Standards

We’re excited about our AI-powered product enhancements—and that includes how we’re keeping customer information safe and confidential. For starters, this means complying with relevant laws and industry standards. Here are a few highlights: 

• Articulate complies with international data protection protocols, including CCPA, GDPR, SOC 2, ISO 27001, and ISO 27701. Committed to upholding these standards, we’re updating our SOC2 and ISO reports this year to include AI and monitoring the evolving laws applicable to Articulate AI. 
• Articulate 360 is FedRAMP® authorized—and that’s not changing with AI. We’re including AI in our 2024 FedRAMP® Audit. If you’re unfamiliar with FedRAMP® authorization, it means that Articulate apps are among the select few to meet strict cloud security requirements determined by the U.S. federal government.

As regulations evolve, so will we! We’re deeply committed to our security and privacy standards and will continually review and update our practices to align with the changing landscape.

Robust Transmission and Encryption Protocols 

As we integrate AI into our platform, we’ll continue protecting customer security with the most advanced encryption technology publicly available. How do we do that? We encrypt your data via secured connections with Transport Layer Security (TLS) 1.2 or 1.3 encryption. 

Carefully Vetted AI Partners

We’ve carefully selected our AI partners, including ElevenLabs and OpenAI. What’s more, we have contractual obligations with these partners to uphold their and our commitment to your privacy and security. 

Zero Data Retention Policy 

If you’re like 80% of consumers, you might be concerned about how your online data is being used. With Articulate AI, rest assured: After Articulate AI generates your content, any data used in the process is immediately deleted from the servers of our AI subprocessors. To make sure you don’t lose your work, Articulate still retains your data as long as your subscription is active, but we never use your information to train our AI models.

We Give You Control

Using Articulate AI is 100% optional. You can still create content from scratch or from one of our many templates. If you don’t want anyone on your team using Articulate AI, your admins can also turn this feature off in the account management dashboard. Learn how to do that here: Boost Productivity with Articulate AI—Coming Soon to Rise 360.

Wrap-Up

Technology evolves, but Articulate’s commitment to privacy and security remains the same. We understand how important data protection is to you, and we’re committed to maintaining your trust. Our AI-enhanced offerings are safe and secure—allowing you to stay on the ball with AI innovations while prioritizing the protection of your data.

Interested in learning more about our approach to security and data protection? You can reach us at security@articulate.com for general security-related questions and privacy@articulate.com for privacy notice and data management questions. Also, be sure to check out these resources for extra intel: 

• Dive into AI Security and Privacy at Articulate
• Review our Articulate 360 Security Policy
• Learn more about Global Data Security and Privacy at Articulate
• Explore our Privacy Notice
• Visit our Trust Center
• Check out Articulate’s Terms of Service
• Review Articulate’s Data Processing Agreement

You can stay in the loop by subscribing to our newsletter and finding us on LinkedIn and X (formerly Twitter). Want to try out our apps but don’t have an Articulate 360 subscription? Start a free 30-day trial today. And if you have any questions, please share them in the comments.