Adding FLV Media Jul 20, 2011 By Shannon Scally I am trying to add an FLV file into an Engage interaction, and keep getting black bars around the footage. I am editing in Adobe Premiere. What settings should I be using when encoding?
Brian Batt Staff over 12 years ago07/20/11 at 12:27 pm (UTC) Hi Shannon and welcome to Heroes, Can you post a screenshot of the issue for us?
Brian Batt Staff over 12 years ago07/20/11 at 2:45 pm (UTC) Hi Shannon, Do you see the bars if you run the files outside of Engage? Also, can you replicate the issue when you actually publish the file?
Shannon Scally Author over 12 years ago07/20/11 at 3:30 pm (UTC) There were no bars out on Engage; but you know what....I used the Articulate Encoder, instead of another, and everything turned out just fine! Thank you for your quick responses! Shannon
Brian Batt Staff over 12 years ago07/21/11 at 7:42 am (UTC) Hi Shannon, Thanks for letting us know that you were able to resolve the issue!
5 Replies
Hi Shannon and welcome to Heroes,
Can you post a screenshot of the issue for us?
Here you go!
Hi Shannon,
Do you see the bars if you run the files outside of Engage? Also, can you replicate the issue when you actually publish the file?
There were no bars out on Engage; but you know what....I used the Articulate Encoder, instead of another, and everything turned out just fine!
Thank you for your quick responses!
Shannon
Hi Shannon,
Thanks for letting us know that you were able to resolve the issue!
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