articulate engage slide not playing audio when published

I have created an engage interaction in Articulate.  It has 7 tabs and an introduction.  I have imported audio on all.  Audio plays for all but the introduction tab.  I have checked.  The audio is there.  It plays in the audio editor but when previewed or published, there is no audio in the introduction tab.

thoughts?

8 Replies
Vincent Scoma

Hey Cindy,

Thanks for bringing this to our attention! I reviewed the file and I also could not hear the audio on the introduction when I previewed the file in Engage 360. 

May I ask what type of interaction you are using for the introduction? 

I'm going to share this with my team so we can begin looking at next steps. As soon as I know more, I'll pass the information on to you!

Katie Riggio

Appreciate you sharing this detail, Cindy!

I'm going to add it to this issue's report as we continue to investigate. Here's a glimpse into how we tackle bugs like this one!

For now: Since you are using Engage 360, you have access to the entire Articulate 360 suite. Have you considered using Storyline to create the Zoom Interaction?

Lauren Connelly

Hi Nina!

Thank you for checking in! I'm sorry you're running into this bug. As you'll see in our Studio 360 Version History, we've made the difficult decision of freezing Studio 360, which means we will not continue releasing any bug fixes or features at this time. As my teammate, Katie suggested, we are happy to work with you to create this interaction in Storyline 360. Let us know what you have in mind!