E-learning via Citrix server doesn't continue


I've put down this post for Engage,  because I think the problem might ly there. I've finished my first e-learning and let some people review it. The people working by the "normal" network had no problems. But the people working with Citrix, could not pas one slide. They could not go foreward, but could also not go back. (which I did allow them to do)

The people got stuck in an Engage slide, Media tour with only 1 movie in it. I tried several settings, but the colleag's working via Citrix could not continue. What do I do wrong.

9 Replies
Francisca Hutten


It was indeed a while ago. :-)  I made a "workaround". I've placed an image before and after the video in Engage Media tour (I still do that) and since then, I've never had any problems with this again.  So, as long as I start the Media tour with a picture, and make sure the last item on the mediatour is a picture to, It works fine on our (Citrix) network.

Ashley Terwilliger

Hi Tracey,

Were you able to confirm that they were working with a Citrix environment that matches the system and viewing requirements here? How did you publish the course and share it with them? You'll want to ensure it's loaded up to an environment intended for your publish type as you'll see described here. 

Ashley Terwilliger

Hi Alex, 

I'm not sure if Tracey is still subscribed here, as the post is a bit older - but you could always use the "contact me" button on a ELH users' profile to reach out to them directly! 

Also, if you want to share more about the "weirdness" you're seeing, myself and others in the community may have other troubleshooting ideas!