Engage interaction Flash plug in crashes with Firefox

In case this helps, the OS is 64-bit Windows 7 Professional SP1

Hi Peter!

As you can see from our system requirements here, we do not support Firefox in HTML5.

I do not see an issue with Firefox, but I am utilizing Windows 8.1. If you need us to take a look, please share your .intr file with our support team here.

I just want the interaction to run with Flash in Firefox like it does in other browsers on the same machine.  

For others who may encounter a similar Firefox-specific problem, I seem to have been able to resolve the problem by disabling Adobe Flash protected mode.  For more, see:

https://support.mozilla.org/en-US/kb/adobe-flash-protected-mode-firefox?redirectlocale=en-US&redirectslug=flash-protected-mode-settings

I don't know why this should be necessary and would welcome any clarification

Hi Peter! I appreciate you sharing a solution that works for you, but I reached out to some other users and none of us have any issue. 3 Win 8 and 2 Win 7 in Firefox.

I'm not sure that allows me to provide any clarification since we are unable to reproduce your error.

Peter,  I had to do the same thing!  Every time I tried to open an interaction (these have been used for a while) the Flash Player would crash.   Your suggestion stopped that.   Thanks so much!

Hi Lila! Glad that Peter's solution worked for you as well and thank you for popping in to share.

Lila/Peter,

Thank you for the solution. I have an Engage '09 FAQ interaction I upgraded to Engage '13, then published and inserted into Storyline 2 as a web object. After publishing, it kept crashing in the latest version of Firefox. I then used your solution of disabling Flash protected mode. This worked like a charm.

My feeling is that Articulate does not want to promote disabling Flash Protected Mode as a solution, given this Mozilla warning:

"Warning: Disabling Flash protected mode makes your computer more vulnerable to security exploits. Do not disable this feature unless you are affected by poor Flash performance."

Glad that Peter's solution was able to assist you as well J S, thanks for sharing.

I'm having the same issues reported by several of my users with my Engage 13 interactions. Does Articulate plan to look into this further and provide an update to Engage 13?

Hi Steve,

Here is our documentation regarding Flash and Firefox, so you'll want to follow the steps there - it seems that Firefox is only automatically disabling older version of Flash. 

Thanks but this really doesn't address the issue with FireFox and Engage 13.

In that instance, the flash interaction starts to play but then either stalls or crashes. So this fix doesn't really apply.

Hi Steve,

As Leslie mentioned earlier, it's not something our team has seen. Do you have a link to an interaction that we could test out here?

Ashley,

I'm still having an issue with Firefox and Engage 13. Several of my users have complained so I installed Firefox and ran into the same problem myself. The Engage interaction will start and run on the first slide, but as soon as you try to progress through the interaction it hangs up.

These training modules are running on Litmos so I have no control over the server end.

I've looked at some of the suggestions here, but can't even pull up the Flash plug-in module on Firefox to make any of the suggested changes.

Has this issue been addressed in the latest update to Presenter? I haven't run that yet for fear of finding a whole new batch of problems. (Sorry, but that seems to be the nature of software)

I need a solution for this or I'm going to have a very disgruntled boss. Please help.

Steve

Hi Steve!

Do you have a project file that I could take a look at? Have you tested the project in SCORM Cloud to see if it behaves the same way?

Hi Steve,

Thanks for reaching out here again and I'd be curious if you could share the link so that we could also look at testing the course. Also have you tried testing it outside of Litmos? I know that's where you need to host your content but it may help narrow down if Litmos is also having difficulty with Flash content in Firefox. You could use a site such as SCORM Cloud as it's a free industry standard for testing LMS content. 

I don't see any issues that we've reported to our team in regards to Firefox and Engage content, so since you're able to consistently reproduce it in your LMS and in SCORM Cloud we'll want to take a look a look at one of your courses to see how it's behaving. 

If you need to share privately you can also send along to us here, and you'll want to include a link to the course and the Engage file - and if embedded in a Presenter course, please share the Presenter package as well. 

Leslie,

I checked out Scorm cloud, but the size of my project is well over the 100mb limit for a free account so I'd prefer to hold off on that for now. What is the best way for me to share my course with you?

Steve Singleton
Training Content Manager
WyreStorm Technologies
Phone: 480-209-9529
Skype: steve.singleton-wyrestorm

[Description: Description: wslogosm]
[Description: Description: cid:A5D0FC1D-DAF2-4969-9B8F-747915A412B4] [Description: Description: cid:80580147-9920-492E-BF4F-658B2DF423FA] [Description: Description: cid:22AAB3F3-30D7-40EF-8BFA-CFB4E3E00638] [Description: Description: cid:F1BA1BD0-812D-48EF-AD21-6222CC6C1559]

Hi Steve!

If you are unable to share here in the forums, you are welcome to share privately with us here.

Please note that replying to the forums attaches your signature, but you are welcome to pop in and edit.

Thanks for sharing your file Steve and working with us in support (00682313).