Deleting Audio crashes Engage

Welcome to E-Learning Heroes, Kirk!

Are you working with local files for your audio and interactions? If not, that may be what's causing the issues with saving and crashing when deleting the audio.

• Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
• Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If you've confirmed the files are local, are you able to create a new interaction and see if the same thing happens when adding and removing audio?

Thanks!

Christine

Christine,

Thank you for your replay. I am not yet importing the new audio as it has not yet been recorded. The existing audio is integrated into the .intr file.

Regarding file locations, I am working on a local drive and the total filename length (including folders) is 140. Also, the only character other than alphanumerics is a dash (-). This should not cause a problem (unless I'm wrong).

I added a new labeled graphic interaction and recorded audio to the Introduction and 2 labels. After verifying the audio, I went back to delete it. After deleting the audio from the Intro and re-opening the details, the audio was still there. After attempting 2 more times, Engage crashed.

Kirk

Hi Kirk,

Thank you very much for all the information and for trying that out. I have seen some cases where underscores and dashes have caused issues with files. If you have the opportunity, you can try removing those. 

However, it sounds like the issue may be with the installation and not the file, if this is happening in a new interaction. 

Please try following the troubleshooting steps outlined in the following article:

Unexpected or erratic behavior in Articulate Studio '09

If the problem continues, please go ahead and submit a support case with our support team.

Submit a Support Case

Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.

Thanks again Kirk,

Christine