Engage Interactions Stopped Working in Published eLearning

Oct 04, 2012

1st Problem:

I'm stumped... I recently discovered that eLearning that has been published for over six months suddenly has broken Engage interactions. In one course, all of the Engage interactions appear to be broken. They have no visuals, but for some reason the audio is still playing. I have not edited or touched the eLearning recently. Any idea how this happened? I plan to go in and test all of my eLearnings to see if more appear to be corrupted like this, but I'm wondering what could have happened since they were all untouched and published....

2nd Problem:

As I went to correct it by republishing, I was able to get the visuals back, but ended up with double audio. I tried to publish to a new location, after reading that republishing to the same location can cause that issue, but that did not resolve it. It appears the audio was connected to both the engage interaction but also to the Articulate presenter slide, so thus the double audio. I had to delete the audio from the Presenter slide and that seemed to solve it. Not sure if that's best practice or will cause problems down the road, but it's the only thing that solved it! 

11 Replies
Peter Anderson

Hey April, 

Sorry you're experiencing those issues. Would you like to send us your project files so we can take a close look at what's going on and help troubleshoot? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review 



Christine Hendrickson

Hi Linda,

First, please make sure that your interaction file and all other files are located on your hard drive. If you're working from any external sources, this may cause some unexpected issues.

Here's some more information about working with local files:

If you are experiencing unexpected issues using Articulate software, here are some tips for managing your files which can help prevent issues.

1.  Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 

2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).

3.  Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.


If you're sure the content is local, are you able to find the interaction if you click on "Add existing"?


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