Engage Media Tour Issue
Apr 19, 2011
By
Emily Schu
I am having problems with an engage file inserted into Presenter. When published to the web, the exercise will not play the mp4 files (recorded audio over jpeg file) - see this link for example, slide 34:
I also attempted to publish the engage exercise alone (not in presenter), and it does the same thing.
Any suggestions on what I could be doing wrong or how I can fix this issue?
Thanks in advance for your help!
Emily
6 Replies
Hi Emily,
It sounds like the MP4 mime type has not been enabled on your server. Please review the following related article on how to resolve this:
http://www.articulate.com/support/presenter09/kb/?p=2203
Thanks Brian, I will check with our IT department.
Updated flash, but still no luck. Any other suggestions?
Hi Emily,
Please see the "Add FLV and MP4 MIME types to your server" section of the article. This is likely the cause of the issue.
That did the trick! Thanks Brian again for your help!
Thanks for letting us know that you were able to resolve the issue!
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