Movie Limits
Mar 30, 2011
Engage '09, .mp4 files
I am putting together an FAQ with 33 questions. With each question there is a video response ranging between :03 - 1:33, with most being about 15 seconds (7:29 total). They are .mp4 files. After inserting all 33 clips and previewing I found out that only about 9 of the clips worked properly, the others had no audio, but the video ran fine. I deleted the ones that worked and previewed the presentation and now 11 others worked. I deleted those 11 and now all but a few of the remaining worked.
I have eliminated the possibility of it being an issue with the files themselves.
So is this some type of size/time limit I'm hitting? It's only 7:29 and 8.85 MB total.
FYI: I also have it set up where when you click the question, there is audio that reads you the question, and then you can click Play to play the video.
I just started a brand new Presentation, added only the video clips, and only 7 played properly.
2 Replies
Hi Jed & welcome to Heroes,
Are you only doing your testing by previewing the interaction? If so, I'd recommend completely publishing your project and see if it works. If you continue to have problems, please submit a support case so that we can take a closer look at the issue:
http://www.articulate.com/support/contact/
I normally just preview, yes. I did try publishing once with the same issue.
I'll try to publish the newest one that I put together with just the videos to see if I have the same issue. If so I will submit a support case.
Thanks
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