I have several back to back interactions. On one of the interactions, people are able to advance through all the steps, except when it goes to advance to the next interaction, it freezes. Is there something I need to change in the slide properties. I've tried republishing this module a few times with the same result.
Engage Version: Engage 360, it's cloud based and doesn't say I need to update.
Presenter Version: See above.
Published in LMS and Articulate 360 - also appears in preview, before the course has been published
Browser: IE and Chrome
Appears every time I test and my colleague tests.
Alexandria Bennett | Instructional Designer
p | 858.720.7324 m | 760.473.1368
10935 Vista Sorrento Pkwy, Suite 200 | San Diego, CA 92130
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Hey Alexandria-- Thanks so much for all those details here!
The current version for Studio 360 is 8.7.12582.0 so when you get a chance- double check and make sure you don't have a pending update.
Would you mind sharing your unpublished Articulate Package for the course you're seeing this in? I'm happy to do some testing with it. You can add the .zip as an attachment right to a comment here like this:
Also- just a note that replying via email carries your signature over to the thread here. No worries though, you're welcome to pop into the thread and edit any personal info out if desired! ☺️
There were no updates available for me to install the latest version of Articulate Studio, so I uninstalled the program, in hopes of reinstalling the latest version. That failed. Not only did the install fail, but it tried to redownload the old version.
Please advise ASAP. Now I am unable to complete my work.
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I was able to reinstall Studio using the steps provided, but I still do not have the most current version.
'
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Could you have the automatic updates turned off or blocked by your IT team? I'd like to open a case so that you can work with our Support Engineers who can take a look at what's happening and get you all fixed up!
12 Replies
It seems that if you have back to back interactions that are the same interaction type (e.g. guided image), the system get's stuck.
Is this a known issue?
Hi Alexandria,
Not an issue I'm aware of - but I'd like to help!
Let me know when you get a chance the above info and we'll continue from there!
Engage Version: Engage 360, it's cloud based and doesn't say I need to update.
Presenter Version: See above.
Published in LMS and Articulate 360 - also appears in preview, before the course has been published
Browser: IE and Chrome
Appears every time I test and my colleague tests.
Alexandria Bennett | Instructional Designer
p | 858.720.7324 m | 760.473.1368
10935 Vista Sorrento Pkwy, Suite 200 | San Diego, CA 92130
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Version might be 5.7.12582.0
Alexandria Bennett | Instructional Designer
p | 858.720.7324 m | 760.473.1368
10935 Vista Sorrento Pkwy, Suite 200 | San Diego, CA 92130
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Hey Alexandria-- Thanks so much for all those details here!
The current version for Studio 360 is 8.7.12582.0 so when you get a chance- double check and make sure you don't have a pending update.
Would you mind sharing your unpublished Articulate Package for the course you're seeing this in? I'm happy to do some testing with it. You can add the .zip as an attachment right to a comment here like this:
Also- just a note that replying via email carries your signature over to the thread here. No worries though, you're welcome to pop into the thread and edit any personal info out if desired! ☺️
Hi Alexandria!
I created a quick sample file with back-to-back "Guided Image" interactions, then I published it to Articulate 360. Give this link a test in Chrome and Internet Explorer--do you get stuck using that link?
I'd also be interested in testing your file. Would you mind sharing your Articulate Package here?
By the way, it looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it. :)
Hello,
There were no updates available for me to install the latest version of Articulate Studio, so I uninstalled the program, in hopes of reinstalling the latest version. That failed. Not only did the install fail, but it tried to redownload the old version.
Please advise ASAP. Now I am unable to complete my work.
[cid:image001.png@01D314E3.9FFE2100]
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Oh no, Alexandria! I'm so sorry about that.
Let's get you back up and running. I have some questions so I understand what's happening fully:
Let me know!
I was able to reinstall Studio using the steps provided, but I still do not have the most current version.
'
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Hi Alexandria,
Could you have the automatic updates turned off or blocked by your IT team? I'd like to open a case so that you can work with our Support Engineers who can take a look at what's happening and get you all fixed up!
Keep your eyes out for an email from Support@articulate.com!
I have the adobe creative cloud and don't have a problem with updates there.
Hi Alexandria,
I don't know much about how Adobe Creative Cloud releases their updates, but our Support Team will be in touch soon to get a bit more info from you!
This discussion is closed. You can start a new discussion or contact Articulate Support.