A lesson is playing for some learners but not all in Cornerstone

Hi.  We uploaded 31 lessons into Cornerstone and all of them are working great except for one.  The one lesson was playing for some students but not for others.  It would give them the attached error message.  We tried republishing the SCORM file and then reloading it to Cornerstone.  The issue continued AND this time it didn't work on a computer that it had worked on before.  What could the problem?  I am just not sure how to troubleshoot this one.  Help!

1 Reply
Peter Anderson

Welcome to Heroes, Stephanie!

If you're experiencing issues with LMS content, please refer to the following article, which outlines common issues pertaining to viewing and tracking content in an LMS. I'd especially recommend checking out the section on SCORM Cloud, and running your course through it to determine if the issue is with the course or with Cornerstone:

http://www.articulate.com/blog/9-ways-to-troubleshoot-articulate-lms-issues/

Also, be sure to package your published content properly for your LMS:

http://www.articulate.com/blog/publish-to-lms-with-studio-09/

If the issue persists, open a support case with your LMS provider, since they're your primary source of support for LMS tracking and reporting issues.