I have a frequent, repeated problem when working in Presenter and adding a Learning Game (Word Quiz).
I open the Presentation and save it. I say I want to add a new Learning Game and specify the Word Quiz option. I add all the various words and then click the various done/finish buttons. And I get no Learning Game in my Presentation, and when I go back to add one, there's no saved Learning Game representing the one I just created.
It seems to me I am doing everything the software is telling me to do, step-by-step.
If you're following those steps to add the Learning Game, please make sure that your project files are local.
Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you still have no luck with inserting the Learning Game, can you tell me if this issue only happens with a specific file? If you're not sure, please try to create a new, blank presentation. Try to create a Learning Game in that new presentation. Does the same thing happen?
I'm pretty confident it has nothing to do with the three bullet points you listed above.
What it DOES seem to be related to is the type of screen I add it to. I always add it to a blank screen. Sometimes I remove the empty text boxes that appear by default before adding the learning game, other times I don't.
Inevitably, it's a process of trial-and-error before I get it to work. Typically, I lose quite a few words, creating frustration. Then I remember about the problem and remember to try to save it after creating only one word.
Since I posted this question, I've got it to work. I didn't do anything different, unless it has something to do with the screen I'm adding the word game to. This is typically what happens to me when I add a Learning Game to a new presentation--I lose it a few times and then, through a combination of trial-and-error and dumb luck, I do something that allows it to be saved. The problem is I don't konw how to replicate that the next time (which I'd like to learn).
One thing I'm trying to do right now is swear to myself I'll never, ever again create a long list of words before I save and see if it's retained in Presenter.
And no, this isn't unique to one file. It has happened to me multiple times in multiple files.
I'd love to figure out what I'm doing wrong, or what routine I have to go through to not lose the learning game so many times, but for now, all is well.
It doesn't sound like you're doing anything wrong. It really shouldn't behave that way.
I know you said you're good for now, but if you run into this problem again, I'm sure we'd like to figure out what's causing it. You shouldn't have to struggle with each Learning Game you want to create and we'd like to keep this from happening for others, as well. If you do see this issue come up again, please go ahead and share the details with our support team. Also, I'd like to be involved with this, so I can share any solutions here on the forums and follow up with you. So, if you do submit the information, please share the details with me.
I'll do that--if it happens again, I'll let you know.
It definitely seems to have something to do with the particular blank screen I add the learning game to. I just can never figure out what the magic combination is (the single screen that opens when the PPT is opened originally, a dupplication of that screen, a screen created by clicking New, a black screen from which I've removed the blank title and text boxes, etc...).
I wonder if other users experience the same thing?
Anyway, I'll keep you posted, and I wish you a good day. I anticipate creating another one of these sometime this week, so I'll be sure to let you know.
OK Christine, I just had another, related problem--one I've had before, including yesterday and earlier.
I opened PPT, clicked on the Articulate menu, and with only one PPT screen, added a Learning Game (Word Quiz).
Being cautious, I added only one word and then exited the learning game builder, returned to the PPT, saved my file, previewed, and saw that everything worked as expected.
So, I opened up Word Quiz again, added 15 or so more words, clicked the Done/Next Finish series of buttons to exit the Learning Game Builder, returned to my PPT, saved, clicked Preview, and I had only one word in my previewed Word Quiz.
That was quick. Sorry to hear it's acting up again.
Yeah, that's definitely something we'd want to look at. If/when you send over the information to the support staff, please share the case number with me.
7 Replies
Hi Jeffrey,
Sorry for the trouble! I'm not sure if you've seen the article below, but first make sure you're following the steps provided:
Articulate Support > Adding a Learning Game
If you're following those steps to add the Learning Game, please make sure that your project files are local.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you still have no luck with inserting the Learning Game, can you tell me if this issue only happens with a specific file? If you're not sure, please try to create a new, blank presentation. Try to create a Learning Game in that new presentation. Does the same thing happen?
Thanks!
Hi Christine,
Thanks for writing back so quickly.
I'm pretty confident it has nothing to do with the three bullet points you listed above.
What it DOES seem to be related to is the type of screen I add it to. I always add it to a blank screen. Sometimes I remove the empty text boxes that appear by default before adding the learning game, other times I don't.
Inevitably, it's a process of trial-and-error before I get it to work. Typically, I lose quite a few words, creating frustration. Then I remember about the problem and remember to try to save it after creating only one word.
Since I posted this question, I've got it to work. I didn't do anything different, unless it has something to do with the screen I'm adding the word game to. This is typically what happens to me when I add a Learning Game to a new presentation--I lose it a few times and then, through a combination of trial-and-error and dumb luck, I do something that allows it to be saved. The problem is I don't konw how to replicate that the next time (which I'd like to learn).
One thing I'm trying to do right now is swear to myself I'll never, ever again create a long list of words before I save and see if it's retained in Presenter.
And no, this isn't unique to one file. It has happened to me multiple times in multiple files.
Anyway, I'm all good, at least for today.
I'd love to figure out what I'm doing wrong, or what routine I have to go through to not lose the learning game so many times, but for now, all is well.
Thanks again,
Jeff
Good morning Jeff,
It doesn't sound like you're doing anything wrong. It really shouldn't behave that way.
I know you said you're good for now, but if you run into this problem again, I'm sure we'd like to figure out what's causing it. You shouldn't have to struggle with each Learning Game you want to create and we'd like to keep this from happening for others, as well. If you do see this issue come up again, please go ahead and share the details with our support team. Also, I'd like to be involved with this, so I can share any solutions here on the forums and follow up with you. So, if you do submit the information, please share the details with me.
Thanks again, Jeff. I hope you have a great day
Christine
And good morning back to you, Christine.
I'll do that--if it happens again, I'll let you know.
It definitely seems to have something to do with the particular blank screen I add the learning game to. I just can never figure out what the magic combination is (the single screen that opens when the PPT is opened originally, a dupplication of that screen, a screen created by clicking New, a black screen from which I've removed the blank title and text boxes, etc...).
I wonder if other users experience the same thing?
Anyway, I'll keep you posted, and I wish you a good day. I anticipate creating another one of these sometime this week, so I'll be sure to let you know.
Cheers,
Jeff
OK Christine, I just had another, related problem--one I've had before, including yesterday and earlier.
I opened PPT, clicked on the Articulate menu, and with only one PPT screen, added a Learning Game (Word Quiz).
Being cautious, I added only one word and then exited the learning game builder, returned to the PPT, saved my file, previewed, and saw that everything worked as expected.
So, I opened up Word Quiz again, added 15 or so more words, clicked the Done/Next Finish series of buttons to exit the Learning Game Builder, returned to my PPT, saved, clicked Preview, and I had only one word in my previewed Word Quiz.
I'll send this to your support staff.
Thanks,
Jeff
Hi Jeff,
That was quick. Sorry to hear it's acting up again.
Yeah, that's definitely something we'd want to look at. If/when you send over the information to the support staff, please share the case number with me.
I appreciate all of the information, Jeff
Thanks!
Christine
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