We have created a course in Articulate, published as SCORM 1.2 compliant, which runs on a Moodle LMS (not ours).
We have been told that the course is not running properly and that this is affecting people using "the new Firefox and Internet Explorer browsers" and are being asked if there is a known issue
In my mind once the course has been published, I can't see how it can be affected by the browser but wanted to check if anyone else is aware of such an issue.
Any chance you can give us more information about what exactly is not running properly? Modern browsers have a lot more security than earlier ones, but that would only affect the functionality of things like opening the course in a new window, emailing results, opening attachments, hyperlinks or maybe web objects. Any details about what specifically doesn't seem to be working would give us a nice jumping off point for troubleshooting. Thanks!
Specific information is being drip fed at third hand, which I know doesn't help, but a couple of specifics have been mentioned: web objects not running and the assessment not reporting to the LMS. The course is not set to open in a new window nor are results being emailed on this one.
I know that doesn't give you much to go on - I was just hoping it might ring some bells ...
Thanks for the additional info, Barbara I think the best thing to do, would be to contact our support team. And if possible, either send us a link to your content or send us the project files so we can test it on our end. Thanks!
6 Replies
Hi Barbara,
Any chance you can give us more information about what exactly is not running properly? Modern browsers have a lot more security than earlier ones, but that would only affect the functionality of things like opening the course in a new window, emailing results, opening attachments, hyperlinks or maybe web objects. Any details about what specifically doesn't seem to be working would give us a nice jumping off point for troubleshooting. Thanks!
Morning Peter and thanks for your response.
Specific information is being drip fed at third hand, which I know doesn't help, but a couple of specifics have been mentioned: web objects not running and the assessment not reporting to the LMS. The course is not set to open in a new window nor are results being emailed on this one.
I know that doesn't give you much to go on - I was just hoping it might ring some bells ...
Regards
BarbaraK
Thanks for the additional info, Barbara
I think the best thing to do, would be to contact our support team. And if possible, either send us a link to your content or send us the project files so we can test it on our end. Thanks!
Thank you.
I'll get a link to the learning on the LMS in question and send that on.
I appreciate your help.
BarbaraK
Hi Barbara, we have issues with Moodle and IE9 in that it does not track, its not really an articulate issue more moodle
The only IE9 issue I'm currently aware of in Moodle is actually a bug with Flash https://bugbase.adobe.com/index.cfm?event=bug&id=2928139
The fix is to force compatibility mode for IE9 - you can do this by adding the following text directly after the tag in your theme:
This discussion is closed. You can start a new discussion or contact Articulate Support.