Articulate and SkillSoft Communication Issue

I have a course created in Articulate Presenter. It has an assessment in which the user must score at least an 80% to be considered complete in the SkillSoft LMS. Over 7,000 of our employees have not had an issue posting a passing score but now we have a select number of users (between 10-15) who either cannot post a score (LMS registers course as opened, shows amount of time in the course) but does not show a score. The score shows up as a dash (-).

SkillSoft says it's a problem with the course, based on a Java log (decoded below) pulled from one user. The user received an 80%, however, the LMS reports it as 50%.

function=commit
session_id=e5009110-YHYP1UYE7-_scorm12_sppublps_erm_0412-_scorm12_sppublps_erm_0412-@0-SPCSF
version=80
cmi.core.lesson_location=
cmi.core.score.min=0
cmi.suspend_data=viewed=1,2,3,4,5,6,7||lastviewedslide=7||2#3##,6,23,19,19,19,19,11,1,0,1,0,0,1,0,0,0,1,0,0,0,1,0,0,0,0,0,0,1,0,0,0,0,0,0,1,1,1,1,1,0#0,0,0,0,0,0#6a2d8133-d980-46c8-a754-406ba5c7e143=199321110011~3150~23211000010101010101010101010010011112102102100018310009completed~236cdd89238-a0bf-464b-9d2a-9379ca03964e09completed~210incomplete0000002107correct11~28400000000000~269~2281c11~22093$~$4$~$52101c46068~233200400114001140011200200200200200~240~234514043~21600100000100000002114499900,#-1
cmi.core.score.max=100
cmi.student_data._children=mastery_score
cmi.core.credit=credit
cmi._children=core,student_data,suspend_data,launch_data
cmi.core.score._children=raw,min,max
cmi.core.lesson_status=incomplete
cmi.core.session_time=0000:04:12.54
cmi.student_data.mastery_score=80.0
cmi.core._children=student_id,student_name,lesson_location,credit,lesson_status,entry,score,total_time,exit,session_time
cmi.core.student_id=e5009110
cmi.core.student_name=Cook, Suzanne
ss.score_was_set=true
ss.timestamp=1338479693191
cmi._version=3.4
cmi.core.entry=resume
ss.protocol=80
cmi.core.total_time=01:31:50.75
cmi.launch_data=
cmi.core.exit=suspend
cmi.core.score.raw=50

My response to them was, how did over 7,000 people post a good score and 10-15 can't and it's the courses fault? Does nayone else have any good ammuntion to use against this sort of problem?

1 Reply
Dan Graham

Hey James, 

I don't have any ammunition, but I did have the same problem when posting AP courses on out moodle site.

We're thinking about moving to skillport 8, and I'm wondering if you had any other problems to speak of with AP courses, and maybe even Storyline if you've tried loading any of those.

-Dan