after Articulate crash and restart my images are not visible in program. There is a frame around places where images need to be but graphics are not visible. Deleting frames and importing images one more time is not helping. Articulate shows only frame, not graphic. What can i do to restore images in Articulate?
Hi Leslie. I'm working local. This was not PP import. Fresh new presentation from scratch. My solution for this was "replace image" on empty frames (before crush there was images inside) and insert images one more time but with new names. When i was trying to import images in the same names Articulate leave frames empty like before. It was Windows 7 program crush.
Okay, thanks for the clarification Jacek. Sorry you are having a tough time, but I will say that is not the behavior we want you experiencing. This article goes through some additional troubleshooting, but please feel free to package your course and submit it to us if you need some additional help.
i am having this issue now was working fine this morning and now all of a sudden I cant import images from file.... I can copy and paste and extisting image in the program
Oh no! I'm really sorry you're running into this, Julie.
Smart move to also open a case with our Support team. I see that my teammate, Angelo, is working with you one-on-one to figure out what may be causing this.
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Hi Jacek! Very strange behavior. Are you working locally? I think perhaps a Powerpoint repair might help. Let me know how this works for you.
Hi Leslie. I'm working local. This was not PP import. Fresh new presentation from scratch. My solution for this was "replace image" on empty frames (before crush there was images inside) and insert images one more time but with new names. When i was trying to import images in the same names Articulate leave frames empty like before. It was Windows 7 program crush.
Jacek
Okay, thanks for the clarification Jacek. Sorry you are having a tough time, but I will say that is not the behavior we want you experiencing. This article goes through some additional troubleshooting, but please feel free to package your course and submit it to us if you need some additional help.
i am having this issue now was working fine this morning and now all of a sudden I cant import images from file.... I can copy and paste and extisting image in the program
Oh no! I'm really sorry you're running into this, Julie.
Smart move to also open a case with our Support team. I see that my teammate, Angelo, is working with you one-on-one to figure out what may be causing this.
You're in excellent hands, and I'll follow along
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