Articulate Presenter course hanging up at quiz question

Hi Holly and welcome to the community!

From what I can see in the thread you provided, Ashley invited Lori to submit the project files to us for review as a support case.

I was able to find the support case (#00353606 for my reference) and it looks like Rowie responded to Lori on8/29/2013.

Here's Rowie's message:

"Hi Lori,

Thanks for contacting Articulate Support.

You may find that the resume feature in Articulate Presenter doesn't work as you'd expect after you've met the completion requirementeither by viewing the required number of slides or by passing a quiz. Most LMSs consider a course to be in review mode after the tracking requirement has been met. In review mode, resume data is no longer sent to the LMS, which prevents learners from accidentally changing their course status from complete back to incomplete. See this article for more information:

http://www.articulate.com/support/kb_article.php?product=ap9&id=w8e1bni32m8f

If the above article does not help, try clearing the browser cache on you end. The steps involved in clearing the browser cache depend entirely on what web browser you're using. Here's for IE:

1. Open Internet Explorer 10.

2. On the very right-hand side of the browser, click on the gear icon, also called the Tools icon, followed by Safety, and finally Delete browsing history...

Note: If you have the Menu bar enabled, you can instead click Tools and then Delete browsing history....

3. In the Delete Browsing History window that appears, uncheck all options except the one labeled Temporary Internet files and website files.

4. Click the Delete button.

5. The Delete Browsing History window will disappear and you may notice your mouse icon go busy for a few moments.

As soon as your cursor returns to normal, or you notice the "fished deleting" message at the bottom of the screen, consider your temporary Internet files deleted.

Tips: Older Internet Explorer versions, like IE9 and IE8, have similar procedures for clearing the cache but please try to run the latest version of IE if you can.

Just reply to this email if you need more help."

I'm not sure if the email never got through to Lori, as I don't see a response from her. It's possible it may have gone to a spam folder/filter and she never received it. In either case, I'm sorry to hear that this issue still exists.

Please try the suggestions that Rowie sent initially and let me know if you still have trouble.

Thank you and welcome again!

Thanks for your reply Christine.

In this case, the user cannot get past the first quiz. ... it just keeps saying you must pass the quiz but does not allow the user to do it.

I tried clearning the cache but no luck. It has worked for others, but this is now cropping up with some users. Any other suggestions?

Best-

Holly

Hi Holly,

Thanks for getting back to me!

Have you tested your course inSCORM Cloud? This wouldhelp us determine if the issue is Articulate related or if it's on your LMS's side.

If you're using AICC content please take a look at the article below for testing information:

Articulate Support - Testing AICC content at SCORM Cloud

If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team.

Thearticleshereandheremay also help clear up common LMS issues.

If you see the same problem in SCORM Cloud, are you able to share your project files with me? Just create a Presenter Package and attach the file to your response. Please note, however, that if the file is too large, it may not upload to the forums. Let me know if this is the case.

Articulate Support - How to Create an ArticulatePackage

Thanks again, Holly!

Hi Christine.

There are multiple quizzes in this course, none of which are graded.

The course launches fine. If the Learner has to stop the course mid stream, when they try to resume the course, the resume message appears, saying Would you like to resume your presentation where you left off? When they choose YES, another message appears saying You must pass the quiz at slide XX to advance. Then they choose OK and click on the side navigation bar to go to the instructed slide number, but they get another message saying You must complete the quiz in order to continue.

So there is some looping going on. They only way they can get the course to function again is to start from the beginning.

I tried to upload the package but I believe it is too big. Any help would be appreciated!

Best-

Holly

Hi Holly,

Thanks for getting back to me!

Did you try on SCORM Cloud as well? What were the results there?

You're welcome to upload the file and have it assigned to me. I'd be happy to upload it and test it on my end.

However, in order to have the content assigned to me specifically, you'll need to follow the steps below:

• Open this form: Upload Files for Review
• Enter your name and email information in the first two fields of the form.
• In the field for "Case #" enter the following text, exactly: ::christine::
• Enter the answer for the "human" test and click on "Next".

Page 2:

• On the second page, enter the following text in the "Description" field, exactly as follows: ::christine::
• Hit enter on your keyboard, so there's a line break. Enter a short description about the file and the issue.
• Follow the instructions below to attach your file.
• Please be sure to include the URL for the forum thread, if possible.
• Click on "Send Request".

I know the process is a little tedious, but this ensures the file is sent directly to me. If, after I take a look, I'm unable to determine a solution, I'll be able to share the case and files with our support engineers.

Thanks!