I am having some issues with Presenter playing the audio effects in the Learning Games. I have gone in and edited all three games and they all have 'the audio effects' button checked. However, when I publish, only two of the three play the sound.
Also, be sure that your presentation is located on your local hard drive (your C: drive). Working on a network drive or a USB (external) drive can cause erratic behavior, including loss of resources.
I have the newest version of Presenter, and my presentation is saved on my local drive. None of these seem to do the trick. The only audio that is missing is one of the three learning games from my presentation, but all three learning games have the same settings.
7 Replies
Welcome to Heroes, Sara!
Hi Peter!
I have the newest version of Presenter, and my presentation is saved on my local drive. None of these seem to do the trick. The only audio that is missing is one of the three learning games from my presentation, but all three learning games have the same settings.
Thanks for your help!
Hey Sara,
What type of audio is the one in question?
Just the sound effects for the one learning game slide. There is no recorded audio, but the built in sound effects aren't playing.
Hi Sara,
Would you mind uploading your files to us so we can have a closer look? You can do that here:
http://upload.articulate.com/
And feel free to leave your case number here so I can follow it personally. Thanks for your patience!
Of course! I uploaded the files into Case number 00253815. Thanks for your help!
Thanks, Sara! You'll be hearing from one of our awesome support engineers shortly.
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