I've got a course that includes a PDF attachment. It works great in IE and Firefox, but not so much in Chrome (v. 16.0.912.77 m).
In Chrome, when the attachment is clicked, it only opens a new 'about:blank' tab. This has been tested on a Moodle-based LMS and on SCORM Cloud. Each produced the exact same result.
Has anyone else ran into this before? If so, any ideas how to fix it?
I'm not aware of any documented issues between attachments and Chrome. I'd suggest submitting a case to our support engineers describing in detail exactly what you're experiencing. They'd be happy to work with you to find a solution. You can do that here:
Meant to post back to this last week and forgot. The issue is Chrome. To fix it, you need to have your users do the following:
1. Open the Chrome browser
2. Enter chrome://plugins
3. Find 'Chrome PDF Viewer'
4. Enable this plugin
5. Close the browser
6. Open the browser and launch the course
This fixed the issue on SCORM Cloud; however, the issue still persisted within Moodle. So, I ended up posting the PDF to the server and made the attachment a link rather than a file.
6 Replies
Hey Trainer,
I'm not aware of any documented issues between attachments and Chrome. I'd suggest submitting a case to our support engineers describing in detail exactly what you're experiencing. They'd be happy to work with you to find a solution. You can do that here:
http://upload.articulate.com/
Thanks!
I've run into the same problem.
The attachment (a pdf) runs fine in IE, but nothing happens when I click it in Chrome.
Hey Marko,
I'd recommend submitting a case so our engineers can give you personal support. You can do that here:
http://upload.articulate.com/
Thanks!
Hey All,
Meant to post back to this last week and forgot. The issue is Chrome. To fix it, you need to have your users do the following:
1. Open the Chrome browser
2. Enter chrome://plugins
3. Find 'Chrome PDF Viewer'
4. Enable this plugin
5. Close the browser
6. Open the browser and launch the course
This fixed the issue on SCORM Cloud; however, the issue still persisted within Moodle. So, I ended up posting the PDF to the server and made the attachment a link rather than a file.
Hope that helps...
Thanks for sharing that!
Thanks!
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