Attachments

Hi Peg,

First, how are you viewing the presentation when this happens? Does this happen while previewing, after publishing, or both?

Do you have any restrictions set to the course for navigation, etc.?

Thanks!

Hi Christine. I experience this after the course is published. Yes, as noted in my original question, navigation is set to allow review of screens already viewed but not move ahead in the course.

Hi Peg,

Thanks for the information.

How are you viewing the presentation after it's been published? Are you viewing it locally by any chance? 

If you can, please try uploading the presentation to a web server or LMS and see if you still experience the same behavior. 

I don't believe the navigation restriction you're currently using would cause an issue for the Attachments tab. If you still see this issue after uploading the course to a server, we'd be happy to take a look and see what's happening.

Please create an Articulate Presenter package by following the steps in the following article:

Send to Articulate Presenter Package

Attach the .ZIP file to the second page of the following form: 

Submit a Support Case

Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.

Thanks Peg!

Following up with you Christine to see if there is a resolution to my situation. I sent you answers to your questions last week.

Thanks for your help!

Hi Peg,

I apologize, but I do not see the answers to the questions in my last post. I also haven't found a support case. 

If you have submitted a support case, please share the case number with me. I'd be happy to check on the status for you.

Thanks!