Jan 08, 2013
Hello fellow Articulate users,
I am in desperate need of help! I followed all suggestions in this forum and in help files and filed support case, but I am still losing my audio from my recorded narration.
As a test, I just recorded 20 slides of narration which created a 16mg ppta file. Saved the PowerPoint file to the exact folder I opened it from using exact same name in the exact same location on my C drive. I then checked the ppta file size and it was 16 mgs. Two hours later, I opened the exact same folder that had the ppt and ppta files in it, and the size was the ppt was the same at 25 mgs but the size of the ppta had dropped to 125 k and all of my audio was gone.
At this point, I am recording narration for one slide, closing audio editor, saving file on hard drive and backup drive. It's very time confusing but the backup driving has saved my audio that disappears from my C drive.
I've used Articulate Presenter for nearly 2 years and only had this problem once before and I lost audio on C drive and backup drive at the same time because backup drive was still connected to PC. Now, I disconnect it after each save and that is working.
This has happened 5 times during the past week on different days at different times. I'm an IT person but I can't find a solution.
I've tried everything suggested on this site.
Any assistance would be greatly appreciated.
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