Audio not working within Citrix

Hi there,

I know there have been a couple of previous posts about articulate projects not playing correctly within a Citrix environment, but I have experienced a slightly different problem.

I have recorded audio to a couple of slides as a test, which when I publish the presentation play back fine for me, but when I sent the published presentation to a colleague to test from within a Citrix environment although the project plays - the audio does not?

This is going to be quite an issue for us, as many of our clients use Citrix as indeed does the rest of our firm.

Any ideas if this is a Citrix issue or a presenter issue, and what I could do to troubleshoot please?

Thanks

Laura