I'm afraid I won't be able to look into this issue, since I'd need your login information for your Articulate Online account to test this. Can you submit a support case with our tech team, so we can take a look at the account?
Please submit a support case using the link below:
Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.
1 Reply
Hi Wenhong,
I'm afraid I won't be able to look into this issue, since I'd need your login information for your Articulate Online account to test this. Can you submit a support case with our tech team, so we can take a look at the account?
Please submit a support case using the link below:
Submit a Support Case
Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.
Thanks!
This discussion is closed. You can start a new discussion or contact Articulate Support.