Captivate MP4 cutting off when published in Articulate

I have several Captivate movies that I am using in my course. (This is something that I have done before.) And before I hear I need to do a web object, I found--via this site--a MUCH better workaround that takes the Captivate f4v > Flash > MP4. Great quality, etc.

My frustration lies in the fact that two of the five Captivate movies are cutting off before they are complete. I have triple-checked the original Captivate files, and have added a longer screenplay time, extra silence at the end of the audio. It does not seem to make any difference at all for these two files. It is not a Captivate issue that I can tell.

What am I missing?

2 Replies
Peter Anderson

Hi Jennifer!

Would you like to send us your files so we can take a closer look and work with you to find a solution? If so, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review 


Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!