Course freezes on certain slides

what are some known issues that would cause a published course to freeze when you click the next button?  I have a course (ppt) that I inherited and when it's published, clicking next on certain slides causes the entire course to freeze up.  It's always the same slides and they contain no audio, video, flash or animations and nothing is locked.  It even occurs during preview.  I'm stumped...

5 Replies
Christine Hendrickson

Hi Jon,

The most common cause is usually working with files that aren't local. If you try to modify or preview content from an external source, you can run into some strange issues.

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

You mentioned what type of content isn't on the slide - but what is? Is it just text? No images, etc.?

Does this seem to be an issue with just this file? If you open and create a new, blank presentation, does the same thing happen? 

Thanks Jon!

Jon Schneider

Hi Christine, thanks for the quick reply!  I moved the presentation to my desktop and let it create a new Articulate Presenter Project file in case the old one was corrupt.

It still freezes on the same slides when I publish.  The slide consists of just text and two images (jpg).

It's only happening with this file.

Christine Hendrickson

Hi there Jon!

Hmm. Are there any special characters in the image file names, by any chance? Only thing that comes to mind for the content itself. 

If it is, in fact, and issue with corruption, it may help to follow the steps in the following article:

Here's how to fix a corrupt PowerPoint file

If that doesn't resolve the problem, you're welcome to send the file over to us in a support case. We can take a look and see if the same thing happens on our end when previewing.

Please create an Articulate Presenter package by following the steps in the following article:

Send to Articulate Presenter Package

Attach the .ZIP file to the second page of the following form: 

Submit a Support Case

Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.

Thanks very much, Jon!

Christine