what are some known issues that would cause a published course to freeze when you click the next button? I have a course (ppt) that I inherited and when it's published, clicking next on certain slides causes the entire course to freeze up. It's always the same slides and they contain no audio, video, flash or animations and nothing is locked. It even occurs during preview. I'm stumped...
The most common cause is usually working with files that aren't local. If you try to modify or preview content from an external source, you can run into some strange issues.
Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
You mentioned what type of content isn't on the slide - but what is? Is it just text? No images, etc.?
Does this seem to be an issue with just this file? If you open and create a new, blank presentation, does the same thing happen?
Hi Christine, thanks for the quick reply! I moved the presentation to my desktop and let it create a new Articulate Presenter Project file in case the old one was corrupt.
It still freezes on the same slides when I publish. The slide consists of just text and two images (jpg).
If that doesn't resolve the problem, you're welcome to send the file over to us in a support case. We can take a look and see if the same thing happens on our end when previewing.
Please create an Articulate Presenter package by following the steps in the following article:
Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.
Hi again. I went through the steps to fix a corrupt ppt file and still get the same result when published in presenter. BUT, I decided to go ahead an import into Storyline and the issue is resolved - yea!
5 Replies
Hi Jon,
The most common cause is usually working with files that aren't local. If you try to modify or preview content from an external source, you can run into some strange issues.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
You mentioned what type of content isn't on the slide - but what is? Is it just text? No images, etc.?
Does this seem to be an issue with just this file? If you open and create a new, blank presentation, does the same thing happen?
Thanks Jon!
Hi Christine, thanks for the quick reply! I moved the presentation to my desktop and let it create a new Articulate Presenter Project file in case the old one was corrupt.
It still freezes on the same slides when I publish. The slide consists of just text and two images (jpg).
It's only happening with this file.
Hi there Jon!
Hmm. Are there any special characters in the image file names, by any chance? Only thing that comes to mind for the content itself.
If it is, in fact, and issue with corruption, it may help to follow the steps in the following article:
Here's how to fix a corrupt PowerPoint file
If that doesn't resolve the problem, you're welcome to send the file over to us in a support case. We can take a look and see if the same thing happens on our end when previewing.
Please create an Articulate Presenter package by following the steps in the following article:
Send to Articulate Presenter Package
Attach the .ZIP file to the second page of the following form:
Submit a Support Case
Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.
Thanks very much, Jon!
Christine
Hi again. I went through the steps to fix a corrupt ppt file and still get the same result when published in presenter. BUT, I decided to go ahead an import into Storyline and the issue is resolved - yea!
Thanks for all your help
Jon
Oh, awesome, Jon! :) Very glad to hear that.
Thanks for keeping me updated!
Christine
This discussion is closed. You can start a new discussion or contact Articulate Support.