Current and republished courses no longer functioning in updated browsers
Mar 07, 2019
Hello,
I'm new to Articulate, Quizmaker and Engage and have started a job where they have a library of courses that are mandatory training for new hires. My understanding is that they worked with no problems prior to the current browser updates and sundowning of Flash. I'm getting calls from users who are able to complete some modules while others hang and won't let them progress. I've experienced the same myself though have had success while others are stopped. I tried republishing a course a few days ago and we put it in test. It locked up on me and sent me into a loop, while my supervisor got stuck in a loop on a different slide. I've polled users on which browsers they're using, suggesting Chrome or Firefox but that doesn't appear to help. Has anyone else run into similar problems? We've also experienced choppiness at the beginning of audio loops. Thanks in advance.
7 Replies
Hi Jim!
Which browsers were the learners using when the problems happened? What browser were you using when the course locked up for you? You'll want to stick with these supported browsers when viewing Studio '13 content.
Another tip: be sure that Flash is enabled; otherwise you'll be directed to the HTML5 output.
We've tried the modules on all of the supported browsers as well as advising our users to do the same. Everyone is experiencing the same problems regardless of the browser.
Hey Jim,
That sounds like something we need to take a look at.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Thanks very much. I inherited all of the training so I’m not sure where the original zip file is located. I’ll try to locate and attach asap.
Jim Gray
e-Learning Coordinator/Developer
City of Raleigh
Parks, Recreation and Cultural Resources Dept.
Learning, Development and Risk Management
Resources Division
222 West Hargett Street, Suite 608
Raleigh, North Carolina 27601
phone: 919-996-4806
jim.gray@raleighnc.gov
Parks.raleighnc.gov
Hi Jim,
That sounds great. Let us know your case number after you submit your file to us so we can follow along with your case.
By the way, replying via email includes your signature with contact information in the public forum. Feel free to edit your reply here!
It's case number 01727446
Thanks, Jim. You should be hearing from someone soon.
This discussion is closed. You can start a new discussion or contact Articulate Support.