5 Replies
Christine Hendrickson

Hi there Sara,

If your end users are having difficulty with sound, or their sound quality is lacking with the audio they hear on their machine, an upgrade may help. However, if it's only an issue with a course, that may not be the case. 

Your sound card will have no impact on the sound your learners hear on their machines - unless it's a recording quality issue. If that's the case, you might want to test your microphone. 

You may also want to check the audio quality settings for your project if learners are complaining of poor audio when they view the course.

Are you using Studio '13 or Studio '09?

Christie Pollick

Hi, Karen -- Thanks for reaching out here! May I ask if you can share a bit more about what you need? If your question pertains to the Audio Quality Settings for Recorded Narration, please see below:

When you record narration in Articulate Storyline, MP3 files are generated with an audio bitrate of 192 kbps. These audio tracks are stored in your project file. (Tip: To make a backup copy of your narration or use it in other projects, export it with Storyline's audio tools.)

When you publish, the MP3 files get re-encoded at the audio bitrate you specified in the quality settings:

  • Standard uses an audio bitrate of 56 kbps.
  • Custom lets you select an audio bitrate between 16 kbps and 160 kbps.