Error on clicking Player
Dec 08, 2015
Hi,
I am facing a problem with a particular file. When I click on the player button it gives me an error (Please find the screenshot attached.) and the error has the following description to it.
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text **************
System.InvalidOperationException: There was an error generating the XML document. ---> System.ArgumentException: '', hexadecimal value 0x0B, is an invalid character.
at System.Xml.XmlEncodedRawTextWriter.InvalidXmlChar(Int32 ch, Char* pDst, Boolean entitize)
at System.Xml.XmlEncodedRawTextWriter.WriteAttributeTextBlock(Char* pSrc, Char* pSrcEnd)
at System.Xml.XmlEncodedRawTextWriter.WriteString(String text)
at System.Xml.XmlWellFormedWriter.WriteString(String text)
at System.Xml.Serialization.XmlSerializationWriter.WriteAttribute(String localName, String ns, String value)
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationWriterList1.Write7_PlayerControlOption(String n, String ns, PlayerControlOption o, Boolean isNullable, Boolean needType)
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationWriterList1.Write7_PlayerControlOption(String n, String ns, PlayerControlOption o, Boolean isNullable, Boolean needType)
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationWriterList1.Write8_PlayerControlOptionGroup(String n, String ns, PlayerControlOptionGroup o, Boolean isNullable, Boolean needType)
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationWriterList1.Write9_optionsgroup(Object o)
at Microsoft.Xml.Serialization.GeneratedAssembly.ListOfPlayerControlOptionGroupSerializer.Serialize(Object objectToSerialize, XmlSerializationWriter writer)
at System.Xml.Serialization.XmlSerializer.Serialize(XmlWriter xmlWriter, Object o, XmlSerializerNamespaces namespaces, String encodingStyle, String id)
--- End of inner exception stack trace ---
at System.Xml.Serialization.XmlSerializer.Serialize(XmlWriter xmlWriter, Object o, XmlSerializerNamespaces namespaces, String encodingStyle, String id)
at Articulate.Xml.XmlHelper.CreateXmlFragment(Object serializableObject, XmlAttributeOverrides attributeOverrides)
at Articulate.Xml.XmlHelper.CreateXmlFragment(Object serializableObject, String rootName)
at a.d.d.a.b.a(PlayerData A_0)
at Articulate.Design.UI.PlayerTemplate.PlayerTemplatePreview.UpdateOptions()
at Articulate.Design.UI.PlayerProperties.PlayerLayoutTab.UpdateOptions()
at Articulate.Design.UI.PlayerProperties.PlayerLayoutTab.ax()
at Articulate.Design.UI.PlayerProperties.PlayerLayoutTab.RefreshLogo()
at Articulate.Design.UI.PlayerProperties.PlayerLayoutTab.az()
at Articulate.Design.UI.PlayerProperties.PlayerLayoutTab.LoadData()
at a.aa.d.a.a.ah.a0()
at Articulate.Design.UI.PlayerProperties.PlayerPropertiesDialog.k()
at Articulate.Design.UI.PlayerProperties.PlayerPropertiesDialog.OnActivated(EventArgs e)
at System.Windows.Forms.Form.set_Active(Boolean value)
at System.Windows.Forms.Form.WmActivate(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at Divelements.SandRibbon.RibbonForm.WndProc(Message& m)
at Articulate.Design.UI.Ribbon.RibbonForm.WndProc(Message& m)
at Articulate.Design.UI.PlayerProperties.PlayerPropertiesDialog.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.34209 built by: FX452RTMGDR
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
----------------------------------------
Articulate.Presenter
Assembly Version: 7.5.1412.920
Win32 Version: 7.5.1412.920
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Articulate.Presenter.EXE
----------------------------------------
Articulate.Presenter.Common
Assembly Version: 7.5.1412.920
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Articulate.Presenter.Common.DLL
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.34251 built by: FX452RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
Articulate
Assembly Version: 4.5.1412.920
Win32 Version: 4.5.1412.920
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Articulate.DLL
----------------------------------------
Articulate.Design.UI
Assembly Version: 4.5.1412.920
Win32 Version: 4.5.1412.920
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Articulate.Design.UI.DLL
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.34238 built by: FX452RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
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Win32 Version: 4.0.30319.34270 built by: FX452RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
Divelements.SandRibbon
Assembly Version: 1.6.5.1
Win32 Version: 1.6.5.1
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Divelements.SandRibbon.DLL
----------------------------------------
SandDock
Assembly Version: 3.0.5.1
Win32 Version: 3.0.5.1
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/SandDock.DLL
----------------------------------------
Articulate.Windows.Forms
Assembly Version: 4.5.1412.920
Win32 Version: 4.5.1412.920
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Articulate.Windows.Forms.DLL
----------------------------------------
System.Design
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CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Design/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Design.dll
----------------------------------------
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CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Accessibility/v4.0_4.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
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----------------------------------------
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----------------------------------------
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----------------------------------------
Microsoft.GeneratedCode
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CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Articulate.Presenter.Model
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Win32 Version: 7.5.1412.920
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----------------------------------------
Articulate.Design
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Win32 Version: 4.5.1412.920
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Articulate.Design.DLL
----------------------------------------
Articulate.Globalization
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----------------------------------------
Articulate.Player
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Win32 Version: 4.5.1412.920
CodeBase: file:///C:/Program%20Files%20(x86)/Articulate/Articulate%20Studio/Articulate.Player.DLL
----------------------------------------
Articulate.Model
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----------------------------------------
XmlGen
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----------------------------------------
Articulate.Drawing
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----------------------------------------
Articulate.Resources
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----------------------------------------
Articulate.Timeline
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----------------------------------------
ICSharpCode.SharpZipLib
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----------------------------------------
Articulate.MediaGallery
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----------------------------------------
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----------------------------------------
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----------------------------------------
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----------------------------------------
Articulate.Audio.Design
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----------------------------------------
Articulate.Characters
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----------------------------------------
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----------------------------------------
Articulate.Presenter.Model.XmlSerializers
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----------------------------------------
Microsoft.GeneratedCode
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----------------------------------------
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----------------------------------------
Articulate.Presenter.Player
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----------------------------------------
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----------------------------------------
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----------------------------------------
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System.DirectoryServices.Protocols
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----------------------------------------
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stdole
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Articulate.SwfSource
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Interop.MultiLanguage
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Articulate.Drawing.Imaging
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MP4Encoder
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AoUpload
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Microsoft.Web.Services2
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Articulate.Runtime
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Articulate.Video.Design
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Articulate.Video
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VideoPlayer
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Articulate.Audio
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YouTube
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MediaGallery
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Articulate.Media.Forms
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Articulate.Media.Resources
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Articulate.Media.Data
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Articulate.Media.Database
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System.Data.SQLite
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Articulate.Media.Common
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Articulate.Media.Win32
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Articulate.Media.Plugin
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Articulate.Presenter.Communication
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Articulate.Presenter.Resources
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Capture
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Articulate.Capture
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AxInterop.BBFlashBackPlayer
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Interop.BBFlashBackPlayer
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
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Interop.SHDocVw
Assembly Version: 1.1.0.0
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Interop.BBFlashBackRecorder
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
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Microsoft.mshtml
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Interop.BBFlashBackEditor
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Interop.BBLogs
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Shared
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Articulate.Animations
Assembly Version: 4.5.1412.920
Win32 Version: 4.5.1412.920
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Articulate.Presenter.Import
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Microsoft.GeneratedCode
Assembly Version: 1.0.0.0
Win32 Version: 4.0.30319.34234 built by: FX452RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
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Microsoft.GeneratedCode
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************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
For example:
<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
5 Replies
Hi Yusuf,
Thanks for sharing the error message and image here. Can you let us know if you were able to go through the repair steps here for Studio? If so, and you're still seeing the error message you may also want to confirm that the Articulate add in is enabled correctly and then I'd advise working directly with our Support engineers.
Hi Ashley,
Thanks for the help, but I'm facing this problem with one particular file. To fix the problem I have created a new file and pasted all the slides in the new PPT. Now the player works fine, however this is very lengthy process as after creating a new PPT file and exporting all the developed slides results in reimporting all the audio, due to which there is lot of time consumption.
The problem is not with the software but the file, but I don't know whats the easy way to fix this so I don't have to create a new file and export all my development in that.
Regards,
Yusuf
Hi Yusuf,
If you think it's the one particular file, you could look at the method here to resolve a corrupt Powerpoint file. Also if it's just this one file, you'll also want to make sure that you're also working on files following the guidelines here.
Thanks Ashley,
That's what we did. We've imported all the powerpoint files in a new file and imported all the audio again.
Regards,
Yusuf
Glad that was able to work for you - and you'll also want to make sure you're following those guidelines to help prevent file corruption in the future. If you need anything else please feel free to let us know.
This discussion is closed. You can start a new discussion or contact Articulate Support.