1 Reply
Christine Hendrickson

Hi Carol,

It may help to uninstall the previous version, then install the update. You won't need to have Update 1 installed in order to install the new version. 

Articulate Support - How to Uninstall Articulate Studio '13

If that doesn't work, try downloading a different version of the installation. For example, on this page you can download either the zipped version or the executable (from the "Download" button). 

Let us know if you still have trouble with this, after trying those suggestions.

Thanks!