Exiting a course

Hi Terry,

Thanks for your inquiry. Take a look at the following KB article. Please let me know if it helps.

Always Happy to Help,

Adrian

This KB references Storyline.  My application is Presenter.  Does that make a difference?

Hi Terry,

My apologies. Here is the Presenter KB. They are both roughly the same though, in what may be causing the issue.

Thanks,

Adrian

Adrian,

I followed the KB and I had the course open in another window; same result.  I attempted to edit the configuration.js script but when I tried to save it, access was denied.  I was contacted this morning by another user having the same issue with a different course.  I appreciate your help, please advise.

Hi there,

Hope it's OK that I jump in on the conversation. I have the same issue with Articulate Storyline with published file available on LMS. I tried the workarounds mentioned in the article.

• Player menu (check box for launching)
• Program files (both 'ALWAYS_CLOSE' and 'ALWAYS_Close_TOP')

Hmmmmm... help?

Hi Terry and Pamela,

Just to rule out whether it's an issue with your LMS or the published output, let's see about having you all test your content on SCORM Cloud. SCORM Cloud is an industry-standard testing engine and if you don't already have an account, setting up a free one hardly takes any time at all.

Let me know if you have any questions.

-Adrian

Thanks Adrian for the 'SCORM Cloud' site (nice resource to have!).

After a bit more trouble shooting, here is what I came up with:

Educational content is residing on LMS with data tracking intentionally turned off is what was causing the Exit button to not work. To correct, I published to Web (w/ HTML5) and everything is working perfect! 

Hope this helps anyone with future Exit button issues!

Thanks for the update Pamela!