Experiences with Mac Users

My company uses Windows operating systems internally.  However, some of our external partners use Macs.  We getting feedback that they are unable to view our Articulate Studio 13 courses even though we publish in HTML5.  If anyone has successful experiences with Mac users, could you please share what you did to make it work?  Your insights are greatly appreciated!  Thanks!

4 Replies
Ashley Terwilliger-Pollard

Hi Anthony,

Are you able to determine what browser they're viewing the courses in? Are you linking directly to the HTML5 output or how are you sharing the courses with them?  You'll want to confirm that they're viewing in one of the browsers here and that you've shared with them a copy of the published course in the intended publish environment vs. locally. 

Anthony Contino

Hi Ashley,

Thank you for your reply.  Unfortunately, the issue was raised by a manager who did not provide a lot of detail or share who the user was.  I do know, however, that we publish to an LMS that is AICC compliant. Having said that, would the LMS have to point directly to the HTML5 launch page?  

Furthermore, if i read the requirements page correctly, in addition to using the proper browser, the Mac user must also comply with OS requirements (Mac OS X 10.7.0 or later with Parallels Desktop 9 or later or VMware Fusion 6 or later).  Is that a correct understanding?

Regards,

Anthony

Ashley Terwilliger-Pollard

Hi Anthony,

No need for Parallels to view the content, only if you were going to be authoring content in Storyline or Studio would you need to run in the Parallels environment with Windows/Office installed. 

You don't need to point directly to the HTML5, just wasn't sure if you needed them to see HTML5. If they don't have Flash installed, they'll see the HTML5 if you included that as publish option as described here.