Is anyone experiecing issues with Internet Explorer 64 bit having trouble playing back published courses? We suggest that our employees use IE 32 bit, but they do have access to the 64 bit version. Any help or experiece would be appreciated!
It used to be that the 64-bit Internet Explorer did not support Flash playback, which would be why they aren't able to view Articulate content. But now it looks like you may be able to have your employees update to Flash Player 11 to view the content.
I think we are having a problem with the 64 bit version of Explorer and loading the files to our in-house LMS. Work developed and loaded with the 64 bit version of IE seem to have a glich when submitting the final quiz results where we get "ghosting" of the questions on the screen as the submitted answers are processed. I tried the same course load with the 32 bit explorer and it seems to have fixed the issue - I need to experiment more with it.
I have been working with an issue where the final exam in an on-line eLearning module takes a considerable time to “finish” with our LMS (which is an in-house developed product) which is not a big issue. The other thing has been the questions “ghosting” behind the final screen in the test as the answers are submitted. Several of the questions flash by in a washed-out view as the test processes.
Background: I have been using a new computer that is running at 64 bits but using PowerPoint in 32 bit as Articulate won’t work in the 64 bit version. I published some of the problem files with Internet Explorer running as a 64 bit application. I just tried doing a new course I am working on being sure that I only used the 32 bit version of IE and that seems to have solved the ‘ghost’ issue but I’ve only tested it once. I will try some more tests as I have time over the next couple of weeks to see if the whole 32 verses 64 issue is my problem. I would appreciate it if anyone has other ideas to let me know or even if this may make sense. Thanks!
4 Replies
Hi Jonathan,
It used to be that the 64-bit Internet Explorer did not support Flash playback, which would be why they aren't able to view Articulate content. But now it looks like you may be able to have your employees update to Flash Player 11 to view the content.
I think we are having a problem with the 64 bit version of Explorer and loading the files to our in-house LMS. Work developed and loaded with the 64 bit version of IE seem to have a glich when submitting the final quiz results where we get "ghosting" of the questions on the screen as the submitted answers are processed. I tried the same course load with the 32 bit explorer and it seems to have fixed the issue - I need to experiment more with it.
Hey Paul,
Let us know if there's anything we can do to help...
I have been working with an issue where the final exam in an on-line eLearning module takes a considerable time to “finish” with our LMS (which is an in-house developed product) which is not a big issue. The other thing has been the questions “ghosting” behind the final screen in the test as the answers are submitted. Several of the questions flash by in a washed-out view as the test processes.
Background: I have been using a new computer that is running at 64 bits but using PowerPoint in 32 bit as Articulate won’t work in the 64 bit version. I published some of the problem files with Internet Explorer running as a 64 bit application. I just tried doing a new course I am working on being sure that I only used the 32 bit version of IE and that seems to have solved the ‘ghost’ issue but I’ve only tested it once. I will try some more tests as I have time over the next couple of weeks to see if the whole 32 verses 64 issue is my problem. I would appreciate it if anyone has other ideas to let me know or even if this may make sense. Thanks!
Paul -
This discussion is closed. You can start a new discussion or contact Articulate Support.