I recenttly updated a course that I created for a client running on their LMS which has been displaying fine for nearly 6 mos. When I re-published and re-loaded the image in the logo panel is distorted. I did not alter anything in the player. Thoughts?
The company just migrated to new version of SumTotal and are not currently able to version courses - they are replacing each file manually on the server. The image is NOT distorted on preview or published view from my desktop.
Hi Sue, and welcome! Often if a logo doesn't publish correctly it is due to the DPI setting on your system. Check out this knowledgebase article... it describes how to check your settings to 96 DPI, which is the setting needed in order for your published output to look right: http://www.articulate.com/support/presenter09/kb/?p=1016
Thank you for the reply, Jeanette. Unfortunately, that is not the issue. Again, I have not changed any settings. I pulled the module, made an update to a quiz question and re-published. To be sure, I did check my systems settings and they are correct.
4 Replies
The company just migrated to new version of SumTotal and are not currently able to version courses - they are replacing each file manually on the server. The image is NOT distorted on preview or published view from my desktop.
Hi Sue, and welcome! Often if a logo doesn't publish correctly it is due to the DPI setting on your system. Check out this knowledgebase article... it describes how to check your settings to 96 DPI, which is the setting needed in order for your published output to look right: http://www.articulate.com/support/presenter09/kb/?p=1016
Thank you for the reply, Jeanette. Unfortunately, that is not the issue. Again, I have not changed any settings. I pulled the module, made an update to a quiz question and re-published. To be sure, I did check my systems settings and they are correct.
Any other ideas?
Hi Sue,
Can you tell me what type of file you used for the logo? Is it SWF, JPG, or PNG?
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