Images and Text Erased when Previewed

Oct 05, 2012

Hello...

I am having an issue where my pictures and text are either being erased or moved during the preview phase. Once I close the preview the slide is completly erased of any work that I have completed.

What could be the issue here?

Tomeka

1 Reply
Peter Anderson

Really sorry that's happening, Tomeka. I'd start by running through the steps here, and if that doesn't seem to help, I'd go ahead and open a ticket with our support team so we can get this resolved ASAP. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

 

Upload the resulting zip file from your computer to our server using this upload form: 

 

Articulate Support - Upload Your Files for Review 

 

Thanks!

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