Installed trial '13 having problems going back to '09 - URGENT

Julie Anne Fox
 11/14/14 at 10:41 am (EST)
 
Hi everyone!

Has anyone resolved this issue? I had to use a Trial of '13 to help a colleague solve their publishing problems and when I tried to open some of my courses built in '09 the Quizmaker and Engage files are simply not available. So I uninstalled everything and did a fresh install of '09 and I am still getting the same error.

Specifically: "Presenter was unable to open project file"

Anyone resolved this yet?

Thanks so much,

Julie.

2 Replies
Angelle Toups

I think I remember this happening to me as well... I just contacted Articulate Support and they walked me through the steps to get 09 back onto my computer.

if you have presentations created in 09 you would have to "update" all your old files.... that's what I am having to do right now but I don't have the trial of 13