iPad & iOS volume issue

Nov 01, 2015

I'm using powerpoint with Presenter '13 and publishing courses using the output to HTML 5 option. I noticed that when i try to access a course with an iPad or a Mac, the video plays but there's no volume. There aren't any issues with a pc. I assume that I need to republish and also select the Use Articulate Mobile Player for iPad and iOS option but would someone please confirm. Does this still just create a single SCORM file that pc, iPad and iOS can all use or is it multiple files?

5 Replies
mick kless

Ok. What email address should I send it to?

By the way, we never had issues previously but a user reported the problem
and then we tested it. Sure enough, there's video but no audio.

Mick Kless, CRVPM

President & CEO

Compliance Education Institute

R.I.S.C. Associates

917.837.6970 (direct)

732.800.0744 (office)

follow us on Twitter: @compliance

Christie Pollick

Hi, Mick -- If privacy is a concern, here is the form you can use to submit your file for confidential review, and I will be in touch via email after I have had the opportunity to run through some testing. 

I also wanted to note, when you reply to forum comment via email, the details in your signature are displayed publicly here in the thread, so feel free to use the EDIT button beneath your post to remove that info if you wish. :)

Christie Pollick

Excellent, Mick -- I see that your ticket was received and I will assign it to myself momentarily -- I appreciate the head's up! As soon as I have had an opportunity to review your file, I will reply via email.

Thanks, and I also wanted to mention, when you reply via email, your signature details are displayed publicly here in the thread so feel free to use the EDIT button to remove that info if you wish. :) 

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