Issue viewing when publishing to the Web

Hello,

I believe we found a bug when publishing to web for viewers to review that don't have Articulate. Does internet explorer not work? I have Articulate and cannot view when published to web. My manager has a Mac and he can view so we are thinking it has something to do wtih the type of browser.  If you can help us with a work around or if there are only certain browsers that work,  it would be great to know. I am using Articulate studio 13. Looking forward to hearing back from you soon. Thanks so much.

Kelly

7 Replies
Christine Hendrickson

Hi Kelly,

First, can you tell me how you're viewing the published presentation, please? Are you viewing the published output files locally, or are you uploading to a web server or LMS?

If you're viewing your published files locally, this may be the problem. If you view a published Studio '13 or '09 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the article below for more information:

Tips for Managing Project Files

If you do not have access to a web server or LMS for testing, you could try using SCORM Cloud.

Another option would be to use our Tempshare server. Just keep in mind that this server is only available for testing content - it is not officially supported by Articulate and all content will be removed automatically after 10 days.

You're always welcome to try out Articulate Online, as well - it's available for a free 30 day trial.

If you're uploading to a web server or LMS, please try clearing your browser cache. If that doesn't help, try viewing the project in a different web browser. 

Here are the download links for the most popular browsers, just in case you don't have them:

Let me know if you still have trouble viewing your content after trying the suggestions above.

Thanks!

Kelly Connell

Hi Christine,

Sorry i am just responding! We view the published LMS course through our Cornerstone LMS but we were trying to have somebody in the R&D department just view the course in case of edits before uploading to the LMS. We were able to publish to web and have my manger view just fine (he does not have Articulate) but she was having issues and couldn't view the files so we had to publish to the LMS, register her, then make the edits and update another version.

So if i am understanding correctly, if somebody does not have Articulate and you publish to the 'web' they will not be able to view unless you upload to an LMS? I am wondering how my manager is able to view it from a Mac no problem without the software and just within a zip file.

We were realling hoping to be able to share the course with non-Articulate users for editing and viewing reasons. This would save time in making edits if needed before actually publishing and uploading to our LMS.

Looking forward to hearing back from you just to clarify a bit more. thanks so much for your help!

Kelly

Christine Hendrickson

HI Kathy,

First, for your first post:

By "edits" do you mean actually editing the project itself, or just reviewing and suggesting edits? They won't be able to modify the actual project without Studio installed and the project files. If they simply open the PowerPoint file to make changes and you try to pull that back in, that can cause issues.

If you just need them to be able to view the project locally and don't want to upload to a web server for this, you could publish for CD instead. Just remember that they'll need to extract the files (if compressed) and run the .EXE file. If they run the HTML file, they'll run into the same issues with browser restrictions, etc. 

For your second question/post:

Looks like I responded to your question for that earlier in this thread :)

Thanks!

Kelly Connell

Hi Christine,

I just mean viewing and then sending suggestions, etc., not actually editing the project.

Ahhh i think publishing to a CD is what we need to do then. So you don't physically have to put it on a CD? lol We will trouble shoot this on Monday and follow your extracting instructions. I think i may have done this before but it's been a while.

Thanks for responding to the other post. I totally missed that!

have a great weekend. I will let you know if publishing to a CD works.

Cynthia Albergo

Dear Christine,

I have been having the same problem since Monday, and after the last update.  The course when published using the "Web" as a choice will not open with Internet Explorer.  Internet Explorer is our company browser. 

The IT team has been researchin this since I reported it.  The course will open up using internet explorer but does open up on different browers such as foxfire...

Older versions of the same course published prior to the upgrade still open up perfectly.  This makes development very tedious as so many functions will not appear in a preview.

I think I agree with Kelly, she found a bug.

Kindest regards,

Cynthia

Christine Hendrickson

@Kelly,

I just mean viewing and then sending suggestions, etc., not actually editing the project.

Ahhh i think publishing to a CD is what we need to do then. So you don't physically have to put it on a CD? lol We will trouble shoot this on Monday and follow your extracting instructions. I think i may have done this before but it's been a while.

Correct, you won't need to actually burn the project to CD. What you'll do is publish for CD, then you can compress (Zip) the file. Send it to whomever needs to view it, then have them extract the files. Just remember that they'll need to run the .EXE file, not the HTML file(s).

Let me know if you have any trouble with that!

@Cynthia,

I apologize, but I'm a little confused by your comments. You mentioned that the course will not open in Internet Explorer, but then you stated that they will only open with Internet Explorer and not other web browsers. May have just been a mix-up, and I think what you meant to say is that it will work in every browser but not Internet Explorer, correct?

What version if Internet Explorer are you using?

Are you viewing your projects locally (as I discussed with Kelly earlier)?

If you're viewing it locally and it's not running properly, but it runs properly when published and uploaded to a server, this is not a bug. It's always been strongly recommended that content be tested in the environment for which it's intended. If you haven't had problems with this in the past, to be honest, you've been lucky :)

If you are uploading and seeing this issue, please let me know what version of IE you're using. Also, if you could share a link to a project with this problem, I'd be happy to take a look.

Thanks and I hope you both have a great day!