Issue with SCORMs
May 26, 2020
Hello,
I am having more and more people come back to me with a particular problem and need to know if anybody has run into this before and what the potential fix is.
We author our SCORM's using Articulate Studio 13 and host them using Moodle 3.8. When a user returns to a module, a box will pop up asking them if they want to resume where they left off. Some people can't get past their screen by clicking 'yes' or 'no'. I have to go in and reset their attempt in as an admin.
Another issue they have is at times, when they go back into a module, they just get the spinning wheel like the course material is loading. Same as above, I have to go in and reset the attempt. I also ask them to clear their browser cache which at times seems like it fixes the issue.
Any thoughts on where to go with this?
3 Replies
Hi Dave!
It sounds like your users are running into issues when they exit a course and return. From the screenshot, it looks like you're using Microsoft Edge. Are your learners using Microsoft Edge too? Are you seeing the same behavior if you take the course in Chrome or Firefox?
I'd like to have our Support Engineers take a look at one of your files if that works for you! You can use this private link to connect with our Support Engineers and share a file where the learners can't resume the course. After receiving the file, we can begin investigating what the cause is and offer a fix!
Hi Lauren,
I normally use Chrome as does most of my client base.
I have opened a case (02305821) for uploaded a sample SCORM of what we use.
Let's see where we go from here.
Cheers,
Dave
Thanks for letting us know that you were able to contact the support team as well. I can see that Jose is working with you directly.
This discussion is closed. You can start a new discussion or contact Articulate Support.